Amal Amir

Customer-focused professional with more than three years of recent experience in fast-paced retail and food-service environments, supported by a strong background in teaching and communication. Experienced in customer-facing service, payment processing, customer inquiries, appointment scheduling, document organization, and team support. Recognized for professionalism, accuracy, adaptability, and the ability to manage multiple priorities while maintaining a welcoming customer experience.

Customer Service Associate - McDonald's

(2024 - 2025)

• Provided friendly, efficient front-counter and drive-thru service while accurately processing orders and payment transactions in a high-volume environment.
• Handled customer concerns with professionalism, supported smooth front-of-house operations, and trained new team members on service procedures and customer-care standards.

Cashier & Customer Service - Tim Hortons

(2023 - 2024)

• Managed customer orders, payments, and inquiries with strong attention to accuracy, speed, and service quality.
• Maintained clean, organized, fully stocked customer areas and worked collaboratively with the team to keep daily operations running efficiently.

Sales Associate - Dollarama

(2022 - 2023)

• Processed returns and exchanges according to company policy, assisted customers with product information, and provided courteous service throughout each interaction.
• Supported day-to-day store operations and helped train new staff, demonstrating reliability, organization, and strong communication skills.

Teacher - Pakistan

(2018 - 2021)

• Planned and delivered lessons for students with different learning needs while managing schedules, classroom activities, records, and multiple daily responsibilities.
• Evaluated student progress through tests and assignments, strengthening documentation, interpersonal communication, problem-solving, and follow-through.

Bachelor's Degree - Mass Communication - Jinnah University