Alka Saini

Result-oriented and dedicated Sales Consultant with drive to exceed sales goals and generate strong revenue for the business. Effective communicator and negotiator with great critical thinking skills, strong attention to detail, and well-developed time management abilities. Friendly people person with leadership abilities and possess excellent telephone communication and data processing skills.

Travel Sales Consultant - Millwoods Travels - Calgary, AB

(2026-01 - 2026-03)

• Consulted with clients in person, over the phone, or via email to discuss travel requirements.
• Advised customers on suitable travel options, including domestic and international destinations, insurance, and fares.
• Prepared customized itineraries that cater to clients' budgets and preferences.
• Made and confirmed bookings using a Global Distribution System (GDS), such as Amadeus.
• Handled any issues or changes to travel plans efficiently.
• Provided exceptional customer service, ensuring a smooth and stress-free travel experience.
• Stayed updated with travel trends, airline policies, and visa regulations.

Internet Sales Agent - CMP Automotive INC. - Calgary, AB

(2025-07 - 2025-11)

• Answer and direct incoming calls based on the needs of the caller using a multi-line phone system.
• Schedule sales appointments.
• Managed inbound and outbound phone calls and internet opportunities to generate business.
• Attention to internet lead follow up.
• Attention to showroom traffic follow up.
• Phone, text and e-mail follow up to showroom visits.
• Phone, text and e-mail follow-up to internet leads.
• Unsold showroom visit follow up.
• Respond to email and online appointment requests generated through the online booking system.
• Continuously check voicemails and return customer calls.
• Ensure all callers receive prompt customer service and set expectations for their upcoming visits.

Product Specialist - Country Hills Hyundai - Calgary, AB

(2024-12 - 2025-07)

• Assisted customers in choosing the right vehicle for their needs.
• Provided product knowledge to customers and addressed their inquiries.
• Conducted test drives and explained vehicle features to customers.
• Negotiated pricing and financing options with customers.
• Managed leads and followed up with potential customers to convert them into sales.
• Performed cold calling to generate business for the dealership.
• Participated in sales training programs to improve selling techniques.

Sales Consultant - Birchwood Hyundai Automotive Group - Winnipeg, MB

(2020-07 - 2023-04)

• Great visitors and callers, offer assistance and handle their inquiries or direct them to the appropriate department according to their needs.
• Consult with sales customers to identify their needs and recommend the right vehicle.
• Responsible to sell/lease new and used vehicles of all makes and models.
• Create, maintain and enter customer's information into the dealership database.
• Suggest and arrange for a test drive on vehicle that seems interested to customer.
• Provide assistance and guidance with integrity, respect and value during the vehicle purchase process.
• Provide great customer service and assist the customers during the vehicle delivery process.
• Check with customers after sales to ensure satisfaction.
• Build rapport with potential customers and follow up with them via email, text or call.
• Contact new and existing customers to check on vehicle needs and encourage return visits.
• Respond quickly to all customer requests.

Tourism - Associate Partner and Front Office Manager - GOLDEN TEMPLE TRAVEL AGENCY SNC - ITALY

(2006-05 - 2018-11)

• Travel Agent and Booking Dept. Agent
• Counseling, Sales of airline tickets and ancillary services
• Interacted with all levels of staff and management
• Interacted with Internal Customers and External Customers

AEC / DEP or Skilled Trade Certificate - Hotel & Hospitality - LOUIS RIEL SCHOOL DIVISION (2019-03 - 2020-01)

Diploma - Business Management and Languages - DON Z. JODI (1999-09 - 2005-07)