Travel Sales Consultant - Millwoods Travels - Calgary, AB
(2026-01 - 2026-03)
- Consulted with clients in person, over the phone, or via email to discuss travel requirements.
- Advised customers on suitable travel options, including domestic and international destinations, insurance, and fares.
- Prepared customized itineraries that cater to clients' budgets and preferences.
- Made and confirmed bookings using a Global Distribution System (GDS), such as Amadeus.
- Handled any issues or changes to travel plans efficiently.
- Provided exceptional customer service, ensuring a smooth and stress-free travel experience.
- Stayed updated with travel trends, airline policies, and visa regulations.
Internet Sales Agent - CMP Automotive INC. - Calgary, AB
(2025-07 - 2025-11)
- Answer and direct incoming calls based on the needs of the caller using a multi-line phone system.
- Schedule sales appointments.
- Managed inbound and outbound phone calls and internet opportunities to generate business.
- Attention to internet lead follow up.
- Attention to showroom traffic follow up.
- Phone, text and e-mail follow up to showroom visits.
- Phone, text and e-mail follow-up to internet leads.
- Unsold showroom visit follow up.
- Respond to email and online appointment requests generated through the online booking system.
- Continuously check voicemails and return customer calls.
- Ensure all callers receive prompt customer service and set expectations for their upcoming visits.
Product Specialist - Country Hills Hyundai - Calgary, AB
(2024-12 - 2025-07)
- Assisted customers in choosing the right vehicle for their needs.
- Provided product knowledge to customers and addressed their inquiries.
- Conducted test drives and explained vehicle features to customers.
- Negotiated pricing and financing options with customers.
- Managed leads and followed up with potential customers to convert them into sales.
- Performed cold calling to generate business for the dealership.
- Participated in sales training programs to improve selling techniques.
Sales Consultant - Birchwood Hyundai Automotive Group - Winnipeg, MB
(2020-07 - 2023-04)
- Great visitors and callers, offer assistance and handle their inquiries or direct them to the appropriate department according to their needs.
- Consult with sales customers to identify their needs and recommend the right vehicle.
- Responsible to sell/lease new and used vehicles of all makes and models.
- Create, maintain and enter customer's information into the dealership database.
- Suggest and arrange for a test drive on vehicle that seems interested to customer.
- Provide assistance and guidance with integrity, respect and value during the vehicle purchase process.
- Provide great customer service and assist the customers during the vehicle delivery process.
- Check with customers after sales to ensure satisfaction.
- Build rapport with potential customers and follow up with them via email, text or call.
- Contact new and existing customers to check on vehicle needs and encourage return visits.
- Respond quickly to all customer requests.
Tourism - Associate Partner and Front Office Manager - GOLDEN TEMPLE TRAVEL AGENCY SNC - ITALY
(2006-05 - 2018-11)
- Travel Agent and Booking Dept. Agent
- Counseling, Sales of airline tickets and ancillary services
- Interacted with all levels of staff and management
- Interacted with Internal Customers and External Customers
