Allison Citynski

Tourism operations professional with hands-on experience coordinating tour departures, hotel reservations, and destination guest services. Skilled in logistics, supplier communication, and resolving last-minute operational challenges. Bachelor of Tourism Management.

Sales Representative - DocWalks – PNE - Vancouver, BC

(2026-08 - 2026-09)

• Drove product recommendations and upselling in a high-traffic tourism and entertainment environment
• Identified guest needs and delivered destination-focused customer communication to support sales
• Contributed to sales growth through strong product knowledge and proactive visitor engagement

Committee Coordinator - Vancouver Folk Music Festival - Vancouver, BC

(2022-07 - 2026-07)

• Coordinated volunteer scheduling and served as primary contact for a dedicated festival committee across 4 years
• Streamlined committee communications to ensure smooth operations across a large-scale annual public event
• Supported event logistics and volunteer management for one of Vancouver's flagship cultural festivals

Reservations Agent - Pan Pacific Hotel Vancouver - Vancouver, BC

(2026-03 - 2026-06)

• Processed and modified reservations in OPERA, ensuring accurate guest data and booking record integrity
• Handled multi-channel guest inquiries (phone, email, messaging) with precise reservation information
• Explained room types, policies, and special arrangements to guests, delivering a seamless booking experience

Guest Services Representative, Nordic Area - Cypress Mountain Ski Resort

(2022-11 - 2026-04)

• Managed high-volume guest inquiries and organized private and group lesson bookings at a major ski destination

Guest Services Team Lead, Nordic Area - Cypress Mountain Ski Resort

(2025-12 - 2026-03)

• Led guest-services staff through daily operations, sharing updates and resolving visitor issues in a busy resort environment

Departures Coordinator & Operations Assistant - Discover Canada Tours - Vancouver, BC

(2023-05 - 2025-09)

• Coordinated daily tour departures, guest check-ins, transportation logistics, and supplier requirements across seasons
• Built and updated itineraries in real time to reflect road closures, changes, and operational needs
• Resolved last-minute guest and operational disruptions while maintaining accurate booking records and schedules

Bachelor of Tourism Management - Tourism Management - Capilano University (2023-01 - 2023-12)

Business Management Diploma - Travel & Tourism - Eton College (2017-01 - 2019-12)

Office Administrative Skills Certificate - Office Administrative Skills - Langara College (2013-01 - 2013-12)