Almendra Atlaco Ibarra

I'm a dedicated University student specializing in Political Science and Human Rights with a strong background in logistical management and community service. Experienced in athlete support for major events, while driving engagement through inclusive leadership and empowerment. I'm a multilingual problem solver with excellent communication skills, committed to professional excellence and impactful teamwork.

Client Relations and Service Assistant - Star Home Clean

(2022-01 - 2024-12)

• Maintained high standards of service by interacting directly with a diverse clientele ranging from young professionals to seniors (ages 20 – 65+)
• Facilitated personalized service consultations to ensure cleaning protocols precisely met individual clients' needs and expectations.
• Developed strong conflict-resolution skills by addressing and resolving client feedback immediately, leading to consistently high satisfaction levels.

Volunteering - Toronto Marathon

(2024-01 - 2025-12)

• Optimized post-race logistics by managing the secure storage and retrieval of personal belongings to thousands of participants.
• Resolved issues during high-pressure periods to maintain a steady flow of support for arriving runners.
• Utilized specialized equipment, including pallet trucks and cash register systems, to streamline inventory management and merchandise sales.

Volunteering - Toronto City Rugby

(2021-01 - 2025-12)

• Collaborated on the design and implementation of training drills for the U8 division, focusing on foundational skills, teamwork, and player safety.
• Took initiative at the "Girls Try Rugby Day", focusing on creating an empowering environment that encouraged inclusive participation for young female athletes.
• Represent the organization as a community ambassador during high-profile events, such as the St. Patrick's Day parade, to drive engagement and awareness to the sport.

Sales Associate - RPM

(2026-01)

• Delivered high-impact, face to face sales representation to diverse demographics
• Refined objection-handling frameworks to pivot from initial consumer hesitation toward value driven solutions, which resulted in an increase in engagement.
• Exhibited disciplined emotional intelligence, consistently delivering premium customer experience and fostering immediate rapport regardless of shift duration or challenge

Bachelor of Arts - Political Science, Major in Human Rights - Western University (2025-01 - 2029-12)

High School Diploma with Honors - St. John Henry Newman CHS (2021-01 - 2025-12)