Alvine Ajoeh

Booking and Registration Clerk B with Human Services Background

Talent

Fredericton, NB, CanadaMember since April 22, 2026

STAR databaseVHSClient confidentialityEmpathetic careBooking and registrationSchedulingData managementElectronic medical office systemsMedical transcriptionMedical terminologyTrauma informed approachConflict resolutionDe-escalationHarm reductionCrisis interventionPatient liftsReport writing

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STAR databaseVHSClient confidentialityEmpathetic careBooking and registration

About

With a proven ability to manage crises, handling, maintaining and conveying client confidentiality, deliver empathetic care in an organizational setting. Successfully transitioned from a student placement to a hired casual position as a Booking and Registration Clerk B in the geriatrics department. Hands on experience in utilizing STAR and VHS efficiently and support clinical operations through scheduling, data management and communication and quality patient services.

I am a knowledgeable and dedicated professional with a strong background and experience in human services and Business administration. Graduated in Medical Office Administration certificate at NSCC, with knowledge in electronic medical office systems, medical transcription, medical terminology, and administrative procedures. Experienced in managing crises, trauma informed approach and empathetic care, as well performing administrative task in all my job roles.

Experience

Booking & Reg Clerk B (Geriatrics department) - Nova Scotia Health Authority

(2025-06)

Obtain information from patient and enter into STAR database while maintaining patient confidentiality.
Knowledgeable in using STAR, VHS for booking and registration process.
Reminder calls for upcoming appointment.
Made calls to patients' emergency contacts and updated them on the patient's appointment and answering any questions they might have.
Handling and conveying confidential information within department and to the patients.
Printing out clinic list for upcoming clinics and barcodes when requested.
Calling and offering available slots to future patients.

Support Staff - Adsum for Women and Children

(2025-04)

Completing and Client Intakes
maintaining daily Logs
Incident report and information Report writing
Providing support and crisis intervention
Harm reduction
Answering calls, booking clients and referring them to the appropriate resources they need.
Phone screening for potential clients
Meal preparations

Student Placement (Geriatrics department) - Nova Scotia Health Authority

(2025-04 - 2025-05)

Obtain information from patient and enter into STAR database while maintaining patient confidentiality.
Trained using STAR, VHS and used on OneContent as directed by the supervisor.
Perform computerized transfer of inpatients when necessary.
Made calls to patients' emergency contacts and updated them on the patient's appointment and answering any questions they might have.
Handling and conveying confidential information within department and to the patients.
Obtain relevant data including reports, letters, discharge summaries, x-rays, health records, etc. as required.
Responsible for registering, faxing, booking, created triaged sheets, and doctors' referrals.

Support Staff - Coverdale Justice Society

(2024-09 - 2025-08)

Completing and Client Intakes
maintaining daily Logs
Incident report and information Report writing
Providing support and crisis intervention
Harm reduction
Answering calls, booking clients and referring them to the appropriate resources they need.
Ensuring and maintaining client confidentiality

Support Staff - Moncton Community Residences Inc.

(2023-10 - 2023-12)