Alwinderpreet Kaur

Detail-oriented Electronics Engineering Technician graduate with practical expertise in PCB assembly, manual and machine SMD soldering, schematic design, and circuit testing. Combines strong technical proficiency in electronic diagnostics, microcontrollers, and measurement tools with over 3 years of professional experience in warranty administration, client communication, and team supervision. Proven ability to troubleshoot complex technical workflows, maintain high operational accuracy, and collaborate effectively in demanding technical environments.

Warranty and Order Clerk - Royal Distributing - Ottawa, ON

(2024-09)

• Serve as primary technical point of contact for customer inquiries regarding order status, shipping tracking, product exchanges, and warranty claim procedures.
• Process Return Merchandise Authorizations (RMAs) and warranty claims accurately through vendor portals and internal database systems.
• Inspect returned products and review purchase records against manufacturer warranty guidelines to determine claim eligibility promptly.
• Liaise directly with vendors, manufacturers, and internal warehouse teams to resolve backorders, shipment discrepancies, and claim credit processing.
• Maintain precise digital records of all order updates, returned inventory, and client communications to ensure compliance and inventory accuracy.

Supervisor - Tim Hortons - Cornwall, ON

(2024-06 - 2024-09)

• Supervised daily operations, shift staff allocations, and customer service delivery to ensure high operational efficiency and quick response times.
• Oversee cash handling, register auditing, and daily financial transactions accurately.
• Led team huddles, conducted new employee onboarding, and maintained strict product quality and presentation standards.

Customer Service Representative - TigerTel - Dartmouth, NS

(2024-01 - 2024-05)

• Handled high-volume inbound call queues professionally, adhering to established service protocols in a fast-paced call center environment.
• Assisted clients with inquiries, provided technical troubleshooting guidance, and managed administrative appointment schedules.
• Identified complex technical situations requiring escalation and routed case tickets efficiently to Tier 2 support teams.

Supervisor - Pizza2Go - Toronto, ON

(2023-05 - 2023-08)

• Managed daily location operations, customer issue resolution, and staff performance to maximize overall customer satisfaction.
• Monitored inventory levels, coordinated vendor supply orders, and assisted management in implementing profitability initiatives.

Cashier & Customer Service Representative - Subzi Mandi Cash and Carry - Brampton, ON

(2021-10 - 2022-10)

• Provided exceptional customer service at the primary point of contact, resolving customer questions, and handling conflict resolution with ease.
• Executed POS transactions accurately using cash, credit, and debit payments while maintaining inventory accuracy.

Diploma - Electronics Engineering Technician - Centennial College (2021-09 - 2023-04)