Emma Connors

From 2011 to present, I have been working in the administrative field, but at this time I would like to change my career trajectory to be more focused on customer service and retail/sales. My current position does require dealing with customers on a semi-regular basis, but the bulk of my customer service experience was acquired between 2003 and 2011, before and during my post-secondary education.

Warranty Administrator - Steele St. John's Chrysler - St. John's, Newfoundland and Labrador

(2016-08)

• Submitting repairs claims to Chrysler
• Sorting and filing electronic and hardcopy files
• Document creation
• OH&S Committee Co-chair/Secretary
• Answering phones and booking appointments on a fill-in basis

Document Control - ExxonMobil - St. John's, Newfoundland and Labrador

(2013-08 - 2016-04)

• Sorted and filed electronic and hardcopy files
• Filled document requests from various outside engineering companies, fellow team members, and the Hibernia Platform

Document Control - Bell Aliant Buildings Engineering - St. John's, Newfoundland and Labrador

(2011-05 - 2013-08)

• Maintained a document management system
• Filled document requests from internal project managers and outside contractors

Retail Store Associate/Key Holder - Icing/Claire's - St. John's, Newfoundland and Labrador

(2009-10 - 2011-05)

I worked part time during the school year and full time during the summer. Duties:

• Completing opening/closing tasks
• Customer service
• Regularly handled cash
• Ear piercing
• Receiving shipments
• Stocking shelves as per corporate planogram layouts
• Cleaning/organizing

Call Center Agent - ICT - St. John's, Newfoundland and Labrador

(2008-04 - 2009-07)

Provided billing and account support to customers on behalf of Rogers over the phone, in a large call center environment.

Call Center Agent - Convergys - St. John's, Newfoundland and Labrador

(2006-09 - 2008-04)

Provided internet technical support to customers on behalf of Comcast, over the phone, in a large call center environment.

Cashier/Waitress/Cook - A&W Restaurant - St. John's, Newfoundland and Labrador

(2003-06 - 2006-04)

Alternated between front staff/drive thru and kitchen when needed.Duties:

• Opening/closing store
• Taking orders
• Operating a cash register
• Ceaning
• Customer service
• Food preparation
• Cooking
• Inventory counts
• Stocking shelves and freezers

Office Administration - Records and Information Management - College of the North Atlantic (CNA) (2009-09 - 2011-06)