Amanda Paranzino

Currently pursuing a Bachelor's in Human Relations with a focus on trauma-informed care and building a career in social services. Bilingual professional with lived experience in crisis de-escalation, emotional intelligence, and supporting vulnerable populations. Seeking to break cycles of violence and provide dignified support to women in crisis situations.

Restaurant Manager

Led team operations in high-pressure environments while maintaining calm, structure, and efficiency

• Led team operations in high-pressure environments while maintaining calm, structure, and efficiency
• Supported staff through stressful situations and ensured a positive, stable work environment
• Managed conflict resolution and decision-making under pressure

Senior Implementation / Client Support

Guided clients through complex processes with patience and clarity

• Guided clients through complex processes with patience and clarity
• Built trust through structured, step-by-step communication
• Adapted communication styles to meet diverse client needs

Loyalty / Customer Relations

Managed escalated complaints and de-escalated emotionally charged situations

• Managed escalated complaints and de-escalated emotionally charged situations
• Used empathy and active listening to resolve issues effectively
• Maintained professionalism and composure in high-stress interactions

Bachelor's in Human Relations