Amanda Sage

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Medical Receptionist - Summerview Medical - Newmarket

(2024-11 - 2025-03)

• Assisted clients with inquiries regarding compliance regulations and guidelines.
• Resolved customer issues through effective communication and problem-solving techniques.
• Maintained detailed records of customer interactions in the CRM system.
• Managed patient check-ins and scheduled appointments efficiently.
• Maintained accurate patient records using electronic health record systems.
• Coordinated communication between medical staff and patients effectively.
• Processed insurance claims and verified coverage details promptly.
• Answered incoming calls, responding to inquiries from patients and other medical offices.
• Checked patients in and out for appointments and collected co-payments.
• Called patients to confirm scheduled appointments and obtain additional details.
• Greeted and checked in patients, updating patient information in computer system.
• Took messages from patients and promptly relayed to appropriate staff.
• Communicated with patients with compassion while keeping medical information private.

Customer Service Representative - FYI Doctors - Newmarket, Ontario

(2024-09 - 2024-11)

• Assisted clients with inquiries regarding compliance regulations and guidelines.
• Resolved customer issues through effective communication and problem-solving techniques.
• Maintained detailed records of customer interactions in the CRM system.
• Collaborated with team members to improve service delivery processes.
• Answered customer inquiries and provided accurate information regarding products and services.
• Assisted with patient examinations and visual tests using advanced diagnostic equipment.
• Maintained and calibrated optical instruments to ensure accurate performance and safety.
• Recorded patient histories and symptoms accurately in electronic health records systems.
• Scheduled appointments and managed patient flow efficiently within the clinic setting.
• Assisted with the pre-testing of patients prior to doctor's examination.

Customer Care Representative - Kumon - Ontario

(2022-01 - 2024-01)

At Kumon I answer calls from Parents and schedule for Parent Orientations and Children testing. I answer all questions about the Kumon program. As well as accept Parent complaints to send to the person responsible for their area.

• Assisted students and parents with enrollment procedures and inquiries.
• Handled customer complaints and resolved issues effectively at the center.
• Educated parents on Kumon's learning methods and program benefits.

Customer Service Representative - ENTUITIVE Compliance - Newmarket, ON

(2020-10 - 2021-10)

• Assisted customers with a warm and professional attitude
• Processed customer transactions
• Assisted customers with questions
• Interacted with customers through live chat
• Handled emails, inbound calls, and outbound calls
• Managed customer accounts
• Assisted with technical support duties

Order Processor/Warehouse Admin - Nuevo Americana - Aurora, ON

(2018-08 - 2020-03)

At Nuevo I send emails of delivery which includes packing slips and include tracking for the carrier. I scan and process orders as well as file hard copy orders. I also send invoices etc. to all customers who made an order.

I do all office admin duties as well as customer services. I have knowledge of computers, copiers and scanning. I also help with processing daily pick up within the warehouse. I'm also trained in invoicing orders, sending emails to ISR's and charging credit cards.

I do scheduling of orders and pick ups with both trucking companies and private clients. I have knowledge of different portals as well as e-commerce. I also have knowledge of EDI's. I deal with customers and their complaints both in person and through email.

Filling Operator/Printer - Baxter Corporation - Alliston, ON

(2000-09 - 2010-04)

Alliston I worked on the assembly line at Baxter. My job was working on the kidney dialysis bags. I also worked as a printer, where I would stamp the printing onto the bag.

• Received and correctly processed both written and verbal instructions, prints and work orders.
• Inspected and tested components, assemblies and power tools.
• Disassembled, reassembled and corrected changeover.
• Built containers and pack parts in accordance with detailed packing specifications.
• Verified part Numbers and placed parts in appropriate shipping containers.
• Recognized and reported defective material and equipment to shift supervisor.

Advanced Diploma - Massage Therapy - Georgian College (2016-01)

Certificate Diploma - Pre Health Sciences - Georgian College (2014-01)

High School Diploma - Banting Memorial High School (2000-01)