Amanda Silva

Experienced IT Professional with 10+ years of progressive experience leading technology initiatives across ERP/CRM implementations/migration, cloud migrations, database administration, IT governance, and cybersecurity. Proven ability to manage large-scale, cross-functional projects in diverse industries, balancing technical expertise with strong stakeholder management and leadership skills. Adept at delivering projects on time and within scope by applying PMI, ITIL and Agile best practices.

Applications and Systems Specialist - Vancouver Symphony Orchestra

(2018-03 - 2025-09)

• Responsible for the onsite/cloud IT Operations for the Vancouver Symphony Orchestra and VSO School of Music working closely with the IT Director and Senior Management Team.
• Technical Leader for the ticketing cloud migration project, expanding the ticket sales ability in different venues and tracking of key patrons and meet fundraising goals.
• Implemented and Customized RMM Solution for improvement of the efficiency of IT Support Response, requests tracking, IT Inventory, Mass IT deployments with minimal disruptions.
• Led the successful migration of the organization’s ERP systems in partnership with vendors, delivering on time and with minimal impact to customers and business operations.
• Responsible for the implementation of the Cloud Backup Strategy and policies as part of the Disaster Recovery Plan.
• Collaborated with senior leadership to establish Work-From-Home IT policies during COVID-19, ensuring compliance with health mandates under tight deadlines.
• Implemented the Corporate Password Vault and SSO governance (Authentication, Authorization, Provision & Deprovision and Policy Enforcement)
• Implemented the MFA security policies for Staff and Guests to access the Cloud space to secure contracts and confidential file sharing.
• Delivered organization-wide IT training programs, improving adoption of Microsoft 365, SharePoint, OneDrive, Azure and security protocols.
• Oversaw upgrade of 100+ end-user devices with minimal disruption, coordinating vendors and IT partners to deliver on time and within budget.
• Managed contracts, warranties, and vendor relationships, ensuring optimal service delivery and cost-effectiveness.
• Collaborated with Senior Leadership to implement IT cyber security policies and audits for VSO and SOM.
• SQL Server Database Management and Reporting with Excel and Data Analysis tools
• Implemented Cyber Security training and monthly news for Cyber threats awareness for VSO and SOM organizations.

IT Specialist / Database Administrator — Ericsson Project - Database Administrator - IBM Brazil

(2010-02 - 2016-04)

• Responsible for roughly 25 large databases in SQLServer and Oracle technologies in critical business such as: Engineering Production, HR, Accounting, Contracts Control and Internal Projects.
• Participated actively in CAB meeting as DBA Team Leader to follow up the weekly changes or emergency changes representing the IBM DBA Brazil Team.
• Worked with Backup/Recovery plans, Troubleshooting, Database Tuning and Database Replication.
• Supported the BI databases with SSAS, SSIS, SSRS, Oracle EBS, ETL data processes. Monitoring the uploads, performing data transformations, and troubleshooting to improve the data uploading performance.

IT Specialist — Tam Airlines Project - IT Specialist - IBM Brazil

(2009-03 - 2009-12)

• Worked as PL/SQL, Forms and Reports developer in the loyalty rewards system to convert tracking points to miles and meet the TAM Airlines`s integration in the StarAlliance program.
• Worked with the review of technical documentation from Portuguese to English and internal communication.

Trainee / Programmer — Gol Airlines and Rhodia Chemical Projects - Programmer - Tivit Votorantim Brazil Group

(2006-11 - 2009-02)

• Prepared the hand-over documentation to start the support to GOL Airlines, that included the modules: check-in, loyalty, fly tickets requests and ticket tracking.
• Developed flash animations for internal website that provides flight tickets for employees.
• Trained the testers and programmers to obtain the CMMI certification.

Support Analyst — Monsanto Project - Support Analyst - Sonda Procwork IT

(2005-01 - 2006-03)

• Supported the corporate mobile users and apportionment of costs between each department.
• Responsible for the IBM notes training.

Project Management Certificate - BCIT- British Columbia Institute of Technology (2023-09)

Data Analytics Certificate - BCIT- British Columbia Institute of Technology (2018-01 - 2018-11)

Bachelor - Computer Science - University Nove de Julho (2005-02 - 2009-12)