Applications and Systems Specialist - Vancouver Symphony Orchestra
(2018-03 - 2025-09)
- Responsible for the onsite/cloud IT Operations for the Vancouver Symphony Orchestra and VSO School of Music working closely with the IT Director and Senior Management Team.
- Technical Leader for the ticketing cloud migration project, expanding the ticket sales ability in different venues and tracking of key patrons and meet fundraising goals.
- Implemented and Customized RMM Solution for improvement of the efficiency of IT Support Response, requests tracking, IT Inventory, Mass IT deployments with minimal disruptions.
- Led the successful migration of the organization’s ERP systems in partnership with vendors, delivering on time and with minimal impact to customers and business operations.
- Responsible for the implementation of the Cloud Backup Strategy and policies as part of the Disaster Recovery Plan.
- Collaborated with senior leadership to establish Work-From-Home IT policies during COVID-19, ensuring compliance with health mandates under tight deadlines.
- Implemented the Corporate Password Vault and SSO governance (Authentication, Authorization, Provision & Deprovision and Policy Enforcement)
- Implemented the MFA security policies for Staff and Guests to access the Cloud space to secure contracts and confidential file sharing.
- Delivered organization-wide IT training programs, improving adoption of Microsoft 365, SharePoint, OneDrive, Azure and security protocols.
- Oversaw upgrade of 100+ end-user devices with minimal disruption, coordinating vendors and IT partners to deliver on time and within budget.
- Managed contracts, warranties, and vendor relationships, ensuring optimal service delivery and cost-effectiveness.
- Collaborated with Senior Leadership to implement IT cyber security policies and audits for VSO and SOM.
- SQL Server Database Management and Reporting with Excel and Data Analysis tools
- Implemented Cyber Security training and monthly news for Cyber threats awareness for VSO and SOM organizations.
IT Specialist / Database Administrator — Ericsson Project - Database Administrator - IBM Brazil
(2010-02 - 2016-04)
- Responsible for roughly 25 large databases in SQLServer and Oracle technologies in critical business such as: Engineering Production, HR, Accounting, Contracts Control and Internal Projects.
- Participated actively in CAB meeting as DBA Team Leader to follow up the weekly changes or emergency changes representing the IBM DBA Brazil Team.
- Worked with Backup/Recovery plans, Troubleshooting, Database Tuning and Database Replication.
- Supported the BI databases with SSAS, SSIS, SSRS, Oracle EBS, ETL data processes. Monitoring the uploads, performing data transformations, and troubleshooting to improve the data uploading performance.
IT Specialist — Tam Airlines Project - IT Specialist - IBM Brazil
(2009-03 - 2009-12)
- Worked as PL/SQL, Forms and Reports developer in the loyalty rewards system to convert tracking points to miles and meet the TAM Airlines`s integration in the StarAlliance program.
- Worked with the review of technical documentation from Portuguese to English and internal communication.
Trainee / Programmer — Gol Airlines and Rhodia Chemical Projects - Programmer - Tivit Votorantim Brazil Group
(2006-11 - 2009-02)
- Prepared the hand-over documentation to start the support to GOL Airlines, that included the modules: check-in, loyalty, fly tickets requests and ticket tracking.
- Developed flash animations for internal website that provides flight tickets for employees.
- Trained the testers and programmers to obtain the CMMI certification.
Support Analyst — Monsanto Project - Support Analyst - Sonda Procwork IT
(2005-01 - 2006-03)
- Supported the corporate mobile users and apportionment of costs between each department.
- Responsible for the IBM notes training.
