Amandla Van Staden

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Administrator - Ministry Of Home Affairs Immigration, Safety and Security - Windhoek

(2024-05 - 2024-08)

• Analyze and Verify ID application for further processing, Issuing ID documents and duplicates
• Death registration, Normal and late birth registration, Id inventory, and filling.
• Telephonic communication, mail handling and document transfer to other regions and frontline customer care.
• Taking fingerprints and ID photos using the fingerprint live scanner and imago systems respectively.
• Quality control and dispatch identity documents to various Regional and Sub-Regional Offices.
• Scanned imported images, thumb prints and signatures at scanning stations.

Business Banking Service Consultant - Nedbank Namibia Ltd - Walvis-Bay

(2018-06 - 2021-11)

• Provided excellent customer service to customers by answering inquiries and resolving complaints.
• Recognized opportunities for cross-selling additional banking products or services.
• Supported sales team members to drive growth and development
• Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
• Leveraged dynamic response abilities and sales expertise to build long-term, profitable client relationships.
• Performed administrative tasks such as filing documents and responding to emails, as required.
• Conducted account openings and closings for clients.

Transactional Banking Service Consultant - Nedbank Namibia Limited - Windhoek

(2017-08-01 - 2018-05-31)

• Conducted research into new banking products and services to increase customer satisfaction.
• Achieved or exceeded personal sales goals on consistent basis
• Analyzed customer requirements and recommended efficient investment products.
• Managed client accounts, ensuring accurate transaction processing and exceptional service delivery.
• Conducted risk assessments for high-value transactions to prevent fraud and financial loss.

Sales Support - Nedbank Namibia Limited - Windhoek

(2013-02-01 - 2017-07-31)

• Developed and maintained relationships with clients to increase sales revenue.
• Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
• Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
• Analyzed customer requirements and recommended efficient investment products.
• Generated sales across complete sales cycle process from prospecting through deal negotiations and closings
• Participated in regular training sessions on new products, services, and industry trends.

Training - Accounting and Payroll - Namsagec Pastell Accounting Training Centre (2021-02-01 - 2021-02-26)

Bachelor's Degree - Business Administration - Namibia University of Science and Technology (2016-10)