Chanda Lakhmani

A passionate and result oriented professional with experience of working on varied problems in the Financial Services domain. Having more than 5+ years of experience in banking and insurance, I have the ability to define growth strategy and process improvement for Banks, NBFCs and Insurance firm.

Strong relationship builder with robust problem-solving skills and a reputation of driving improvement at all times with an aim to exceed in achieving key goals.

ACCENTURE SOLUTIONS PRIVATE LIMITED Mumbai, India Business Strategy Consultant – Business Banking & Insurance Aug’21 – Dec’22

• Designed end-to-end digital transformation strategy for a leading public bank in India (across 28 products and 5 business units), resulting in a 50% increase in operations productivity and 60% faster turn-around time for service fulfilment,
• Launched a strategic initiative to reengineered workflow process for the largest business unit of the bank, resulting in an increase in the number of customers from 1.2 Mn to 3 Mn within one year,
• Identified areas of business risk, potential technical problems, and opportunities for an emerging Insurance company (PAT: USD 70 Mn), which resulted in efficient underwriting, fraud detection & speedy collections leading to a reduction in credit losses by 26%,
• Drafted a business proposal and negotiated one of the biggest deals for the company by onboarding India’s No. 1 bank, which resulted in additional annual revenue of USD 3 Mn for the company,
• Utilized data analysis skills to break down complex strategic problems by analysing information provided by the client and presented valuable insights and actionable recommendations to relevant stakeholders, resulting in informed decision-making and improved business outcomes,
• Led change management plans and participated in change management activities, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives,
• Defined and led the development of communication and business plans with tailored messaging for the retail segment of the bank, resulting in a positive influence and behavioural change in customers

• Conducted a training session for 200 employees on "Identifying business needs and client relationship management" which helped employees gain a better understanding of their clients' requirements.

Senior Relationship Manager – Business Banking Dec’18 – July’21

• Handled portfolio of Large & Medium sized Global corporates (MNC) with turnover greater than USD 15 Mn, 
• Onboarded world’s largest beverage company (Market Cap: USD 235.22 Bn), in the first year of employment, by determining their current requirements and devising financial solution for their distribution channels, which resulting in an annual revenue of USD 2 Mn for the bank,
• Provided technical expertise for credit analysis, structuring, pricing, and overall transactions assessment for the assigned portfolio, ensuring compliance with bank policies and procedures,
• Provided advisory support to the team and ensured consistency of decisions relative to risk strategies and identified deficiencies and recommended corrective action plans,
• Proficient in financial statements analysis leading to accurate assessment of a client’s financial standing & risk profile. Also ensuring adherence to business banking lending processes, policies, procedures, legal, regulatory, audit, and ethical requirements,
• Conducted comprehensive credit analysis, examined complex business transactions and performed thorough due diligence in accordance with Bank’s policies and standards, ensuring security and safeguarding procedures are followed and there is no loss due to fraud, counterfeiting, money laundering, defalcation or any non-performing assets,
• Maintained long term relationship with the clients which helped in cross selling of the products leading to consistence performance and increase in wallet share of business banking by 12% (Total income generated increased from USD 3.5 Mn to USD 6 Mn within one year), 
• Identified prospective customers leads and referred them to appropriate personnel based on their needs, contributing to a 30% increase in new business acquisitions in FY2019,
• Responsive to inquiries by providing accurate information about business banking products and services by either resolving or escalating issues as necessary, which contributed to increase in customer retention from 30% to 64%,
• Regularly visited clients on-site to gain a thorough understanding of their business objectives and operations leading to business development opportunities,
• Examined in-depth credit transactions and related reporting for adherence to transactional policies and procedures and developed risk profiles, credit structuring of lending proposals, and completed credit investigations in collaboration with Risk Management & Compliance Team, which ensured alignment between the stakeholders,
• 70% reduction in the turn-around time for completion of end-to-end documentation for the client, right from loan documentation to loan disbursement, 
• Developed relationships with centres of influence and built internal and external networks and referral sources located across USA, Canada, Germany, Japan, China, Hong Kong & United Kingdom to acquire global clients such as Airbus, Toyota Motor Corporation, A.O. Smith Corp, The Hudson’s Bay Company, Volkswagen, Nike Inc. which contributed to 12% overseas branches revenue,
• Monitored and tracked performance, designed and produced regular and ad-hoc reports, and dashboards using CMS database, to provide insights and recommendations for informed decision-making and improved business outcomes.

• Promoted twice in two consecutive years, from Management Trainee to Relationship Manager (FY2020), and then to Senior Relationship Manager (FY2021),
• Awarded the “Best deal of the year – New client acquisition” (2021) for onboarding The Coca Cola company local subsidiary.

• Managed and monitored companies daily social media activities and promotions on platforms like Blogs, Facebook, Instagram, Twitter, Linkedin, Google+ and Pinterest to ensure positive online presence,
• Increased engagement and conversation by 4x around companies’ new product offerings by designing and implementing social media calendar, activities across branches & collaboration with social media influencers,
• Monitored, analysed, and suggested recommendations for revised campaigns by translating qualitative data like page insights, Google analytics and trends into recommendations which resulted in successful campaigns,
• Designed surveys to understand customer behaviour and prepared detailed report and infographic from the valuable insights derived from survey results.

• Set up inhouse social media marketing team for the company, which helped company in overall cost reduction on social media management by 50%

• Prepared detailed Internal Audit reports consisting of audit findings and made recommendations on ways to improve the efficiency of a company’s operational and financial processes to strengthen the control environment,
• Discussed the audit finding and prepared an action plan along with timeline to address the audit finding,
• Conducted risk assessments and analyzed financial records and internal controls to improve: Financial and operational processes, Accuracy of accounting records & Compliance with established accounting standards and procedure,
• Identified gaps in the internal controls by examining process weaknesses, inefficiencies & operational issues,
• Prepared business process flow and mapped risk and control as per PCAOB Guidelines,
• Reviewed Service Auditor’s Reports across industries prepared under various guidance (SSAE 16, CSAE 3416).

• Spot Award (2013 & 2014) for contributing to and managing effectively business process flow diagrams along with mapping of risks and controls as per PCAOB guidelines,
• Applause Award (2015) for adding outstanding value to one of the leading Healthcare client.

Master of Business Administration (MBA)