Amanpreet Kaur

Results-driven professional with strong analytical, communication, and teamwork skills, adept at quickly adapting to new environments and challenges. Committed to contributing to team success while continuously developing professional expertise. A positive attitude and dedication to lifelong learning foster a collaborative and innovative work atmosphere. Proven ability to thrive in dynamic settings, ensuring effective solutions and enhanced productivity.

Client Service POD Lead at Bayshore Healthcare Solutions (2023-05 – 2023-10)

Led client service operations as POD Lead

• Reports and collaborates with other Case Managers, funders or government program as required
• Notify clients and field employees regarding initial and ongoing schedules
• Complete data entry and maintain accurate current scheduling documents
• Handle and document prospective client inquiries regarding request of care and service
• Worked effectively in fast-paced environments
• Worked well in a team setting, providing support and guidance

Client Service Coordinator at Bayshore Healthcare Solutions (2022-03 – 2025-10)

Coordinated client services and managed scheduling operations

• Communicate: Professionally engage with patients, families, staff, and funder organizations
• Process: Quickly handle funder referrals and updates in the EMR (Procura)
• Review: Collaborate with Supervisors, field employees and patients to assess service needs
• Schedule: Assign care providers based on client needs, geographic area, staff skill-set and availability
• Coordinate: Ensure consistent caregiver assignments and service delivery
• Notify: Keep patients and staff informed of initial and ongoing schedules
• Utilize: Optimize staff schedules to meet their availability and client care needs
• Resolve: Address patient concerns promptly and follow escalation pathways

Customer Service Representative at KFC (2021-04 – 2022-04)

Provided customer service in fast-paced food service environment

• Resolved guest complaints promptly and professionally
• Resolved the conflicts with customers and team members
• Took necessary steps to meet customer needs and effectively resolve food or service issues
• Communicated with customers in the drive-thru
• Managed cash register operations, ensuring accurate transactions and balanced drawers
• Collaborated with team members to enhance workflow efficiency during peak hours

Diploma in Healthcare Administration and Service Management – Conestoga College (2022-12)

Bachelor of Pharmacy in Pharmacy – Indo Soviet Friendship College of Pharmacy (2019-05)