Manager, Client Services – Asset Management
Rubach Wealth - Toronto, Ontario (2025-04 - 2026-07)
- Provided comprehensive administrative and operational support to Wealth Advisors, ensuring the efficient delivery of investment and client services.
- Coordinated the opening of nominee and client-held investment accounts as per dealer's internal policies and compliance standards.
- Executed investment transactions, such as fund transfers, purchases, switches and redemptions upon advisor's request ( Mutual Funds & ETFs).
- Prepared, reviewed, and processed client documentation, including Know Your Client forms (KYC), and account maintenance requests.
- Administered registered and non-registered investment accounts, including RRSPs, RESPs, TFSAs, RRIFs, and taxable accounts.
- Delivered a high standard of client service by responding promptly to requests and supporting the overall client experience.
- Liaised with clients, Wealth Advisors, custodians, and internal departments to resolve account inquiries and facilitate timely processing of client requests.
- Monitored account documentation for completeness and accuracy, contributing to audit readiness and regulatory compliance.
Career Break (2022-01 - 2023-12)
Left country temporarily to provide family care.
Estate Planning Specialist Assistant
CIBC Wood Gundy - Toronto, Ontario (2018-11 - 2021-12)
- Supported the day-to-day operations of two very successful Estate Planning specialists at CIBC Wood Gundy.
- Provided administrative support by managing calendars, booking appointments, preparing pre-meeting reports (marketing pieces, insurance illustrations & financial reports) and pos-meeting follow-ups (insurance compliance documentation).
- Looked after the advisors' large book of business by servicing client's life insurance policies daily and providing client support via email and telephone where applicable.
- Posted financial transactions, created expense reports, analysed corporate documents for accuracy. - Maintained client's records via CIBC's internal software and via insurance external databases.
- Worked as a liaison between clients and insurance companies during the whole insurance underwriting process.
Client Services Coordinator
Manulife Securities Incorporated - Etobicoke, Ontario (2017-09 - 2018-04)
- Effectively supported the activities of two senior financial planners in their day-to-day business operations.
- Administered office schedules, communications, databases, appointments and financial reports.
- Opened new investment accounts and managed documentation requirements.
- Prepared meeting documentation (insurance & wealth) and handled resolution of client inquiries.
- Processed and followed up on security transactions and transfers (Stocks & Mutual Funds).
- Utilized tools within MorningStar and Globe Advisor in order to produce investment portfolio reports for clients.
- Prepared financial plans using NaviPlan software and serviced clients' accounts using Dataphile software.
- Responsible for all online filing and hardcopy filling. Organized and maintained all documentation in accordance with strict compliance guidelines.
Insurance & Investments Representative/ Financial Advisor
Sun Life Financial - Hamilton, Ontario (2016-07 - 2017-09)
- Enlarged book of business by prospecting clients on a daily basis ( through cold calling, network meetings, referrals, lead generation systems)
- booking appointments and closing insurance and wealth sales.
- Increased client satisfaction by performing a thorough "needs analysis" for new clients at every booked appointment in order to understand client's short- and long-term goals. Prepared financial plans with the assistance of a managerial Senior Financial planner (Estate & retirement planning by using company's planning software).
- Recommended investment products and services that are suitable for prospects and clients based on their objectives, resources, time horizon, risk profile and preferences.
- Performed investment trades, purchases, fund switches, redemptions and managed client's accounts. -
- Maintained proper documentation following preset guidelines established by compliance and management. - Used financial software to analyze client's budget, incomes, present and future tax liabilities, investments, and their respective future financial projections (Cash Flow Forecasting/ Retirement Planning).
Insurance Sales Representative
Primerica Life Insurance Company of Canada - Hamilton, Ontario (2015-08 - 2016-06)
- Prospected new clients daily and built client network through client referrals.
- Protected clients' assets and personal finances by recommending appropriate insurance products.
- Continuously networked in order to build individual client base.
- Provided advice on client debt consolidation issues and referred clients to third party services.