Amarpreet Kaur

• Experienced service-oriented individual with strong customer handling skills.
• Ability to perform independently and as a team player.
• Dedicated and performance-driven Customer Service Clerk with extensive experience in communicating with customers, maintaining files and records, producing work schedules, and managing inventories. 

DEC 2022 – Feb 2023

customer service representative, Chopsticks CHINESE RESTAURANT, ON

• Taking and orders by phone and for walk-in customers.
• Provide excellent customer service to guests and assist customers with general inquiries.
• Take customer orders and process payments through POS; cash, debit card, credit card
• Making menu recommendations, answering questions and sharing additional information with restaurant patrons
• Communicate order details to the Kitchen Staff and Pick appropriate items for online orders

apr 2022– nov 2022

Project engineer, c-dac

• Managing & providing technical guidance/support to the project team.
• Communicated between customers and internal members regarding project details, including budget, estimates and timeline.
• Ensured all teams were properly equipped with necessary requirements and tools; completed 95% of projects on time.
• Identified and closed communication gaps to complete project 3 weeks ahead of schedule and maximize productivity for future projects.
• Prepare and present detailed status, risk and resource reports to management.

May 2014 – apr 2022

Project associate, C-DAC

• Manage projects from design and development to production, troubleshooting applications and code issues; produce efficient clean code based on specifications.
• Developing front end website architecture, back-end web applications, APIs, Databases for websites & ensuring cross-platform optimization for mobile phones and responsiveness of applications.
• Analyzing, troubleshooting, and correcting software problems on-site and remotely.
• Awareness Kiosk application software development.
• Registered websites with search engines to increase website traffic optimize application for maximum speed and scalability.
• Prepared the documents like SRS and FRD as per the client requirements.
• Developed an in-house ISO Portal using WORDPRESS to allow for easier personalization for company use, eventually leading to 72% reduction in annual costs.
• Detailed study for the micro irrigation project under Pradhan Mantri Krishi Sinchayee Yojana
• Created and designed whole workflow for DSWC-MI ONLINE Software as per requirements
• Created and designed use cases diagrams and project timeline using Gantt project.
• Designed Software Architecture and application design workflow
• Created and designed Technical & Financial Proposal For Development of DSWC-MI-ONLINE (Online Application Software for availing Subsidy and Installation of Drip/ Micro Irrigation)

NOV 2011 – May 2014

Web developer, Technocrats horizons

• Developed an in-house CRM using LAMP to allow for easier personalization for company use, eventually leading to 12% reduction in annual costs.
• Collaborate with web design and development team to create a new website for a tech startup, assisting with coding and beta testing.
• Implemented WordPress CMS systems to increase ease of use for stakeholders.
• Assist design team with coding to create a user-friendly interface that is compatible across every major operating system.
• Processed over 200 changes requests with zero defects.

Pursuing (competed at aug 2023)

Project management information technology, canadore

2011

B.Tech (cse), PTU