Experienced service-oriented individual with strong customer handling skills.
Ability to perform independently and as a team player.
Dedicated and performance-driven Customer Service Clerk with extensive experience in communicating with customers, maintaining files and records, producing work schedules, and managing inventories.
Experience
DEC 2022 – Feb 2023
customer service representative, Chopsticks CHINESE RESTAURANT, ON
Taking and orders by phone and for walk-in customers.
Provide excellent customer service to guests and assist customers with general inquiries.
Take customer orders and process payments through POS; cash, debit card, credit card
Making menu recommendations, answering questions and sharing additional information with restaurant patrons
Communicate order details to the Kitchen Staff and Pick appropriate items for online orders
apr 2022– nov 2022
Project engineer, c-dac
Managing & providing technical guidance/support to the project team.
Communicated between customers and internal members regarding project details, including budget, estimates and timeline.
Ensured all teams were properly equipped with necessary requirements and tools; completed 95% of projects on time.
Identified and closed communication gaps to complete project 3 weeks ahead of schedule and maximize productivity for future projects.
Prepare and present detailed status, risk and resource reports to management.
May 2014 – apr 2022
Project associate, C-DAC
Manage projects from design and development to production, troubleshooting applications and code issues; produce efficient clean code based on specifications.
Developing front end website architecture, back-end web applications, APIs, Databases for websites & ensuring cross-platform optimization for mobile phones and responsiveness of applications.
Analyzing, troubleshooting, and correcting software problems on-site and remotely.
Awareness Kiosk application software development.
Registered websites with search engines to increase website traffic optimize application for maximum speed and scalability.
Prepared the documents like SRS and FRD as per the client requirements.
Developed an in-house ISO Portal using WORDPRESS to allow for easier personalization for company use, eventually leading to 72% reduction in annual costs.
Detailed study for the micro irrigation project under Pradhan Mantri Krishi Sinchayee Yojana
Created and designed whole workflow for DSWC-MI ONLINE Software as per requirements
Created and designed use cases diagrams and project timeline using Gantt project.
Designed Software Architecture and application design workflow
Created and designed Technical & Financial Proposal For Development of DSWC-MI-ONLINE (Online Application Software for availing Subsidy and Installation of Drip/ Micro Irrigation)
NOV 2011 – May 2014
Web developer, Technocrats horizons
Developed an in-house CRM using LAMP to allow for easier personalization for company use, eventually leading to 12% reduction in annual costs.
Collaborate with web design and development team to create a new website for a tech startup, assisting with coding and beta testing.
Implemented WordPress CMS systems to increase ease of use for stakeholders.
Assist design team with coding to create a user-friendly interface that is compatible across every major operating system.
Processed over 200 changes requests with zero defects.
Education
Pursuing (competed at aug 2023)
Project management information technology, canadore
