Amber Acorda

A dual-degree Associate professional adept at integrating sound business management principles with comprehensive disaster and emergency planning to build organizational resilience.

• 6+ years of exemplary customer experience, handling customer complaints in a courteous and professional manner 
• 2 years of dedicated and efficient administrative experience
• Skillfully fielded large volumes of customer concerns to different departments via phone, email or in person daily
• Educated and knowledgeable in disaster and emergency management communication and protocols
• Dealt with high-stress situations in a professional manner

Disaster and Emergency Management Northern Alberta Institute of Technology 2023

Diploma Edmonton, AB