Amber Jagpal
Surveillance Operator - Casual
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About
Monitor live video feeds to ensure continuous surveillance of all casino areas, including gaming floors and surrounding property. Identify, document, and respond to suspicious behavior, policy violations, and potential fraudulent activities. Prepare detailed incident reports and communicate findings to surveillance supervisors, casino management, and law enforcement when necessary.
Experience
Surveillance Operator - Casual - Cascades Casino - Langley, BC
(2025-07)
- Monitor live video feeds to ensure continuous surveillance of all casino areas, including gaming floors and surrounding property.
- Identify, document, and respond to suspicious behavior, policy violations, and potential fraudulent activities.
- Prepare detailed incident reports and communicate findings to surveillance supervisors, casino management, and law enforcement when necessary.
- Ensure strict adherence to gaming regulations and internal policies through constant vigilance and accurate reporting.
- Collaborate effectively with security personnel, management teams, and external law enforcement to maintain a safe and secure environment.
- Operate, maintain, and troubleshoot audio/video recording systems to ensure optimal equipment performance.
Assessment Processing Clerk - Canada Revenue Agency - Surrey, BC
(2021-07 - 2024-03)
- Answered phone calls from taxpayers needing assistance with post-assessment reviews.
- Handled a variety of different situations relating to ongoing financial hardship.
- Monitored call wait times and assisted other agents with difficult situations.
- Conducted routine follow ups with taxpayers regarding mailed correspondence.
Front End Trainee - Loblaws Inc. - Surrey, BC
(2018-11 - 2021-07)
- Provided excellent customer service by ensuring all billing was done efficiently and answered any inquiries customers had.
- Assisted with any other duties as required by the supervisor such as “put-aways”, filling out till sheets, etc.
Administrative Assistant - Royal Party Decorations and Rentals - Surrey, BC
(2014-08 - 2021-07)
- Scheduled meetings, calls, and appointments with clients to discuss event details and set-up process
- Developed a filing system to keep accurate track of payments, invoices, customer details and event details
- Managed all company social media platforms by creating new content, answering to client inquiries and booking consultations
- Assisted with any event set up as required on event day and ensured all services are delivered in a smooth and customer-centric manner to the client
Food Line Distributor - Surrey Food Bank - Surrey, BC
(2018-06 - 2018-09)
- Managed multiple booths during events to ensure smooth operations and educated members of the public on the importance of food donations.
- Managed all incoming food donations and ensured all donations adhered to the organization’s food safety and standard policies.
- Assisted supervisor in packing and sending all donations to distribution centers
Children’s Art Program Assistant - Surrey Arts Centre - Surrey, BC
(2017-10 - 2018-09)
- Organized art materials and set up activity booths
- Supervised and assisted children in art-making
- Set up events such as Family Sundays
Education
Bachelor’s of Arts - Criminology - Kwantlen Polytechnic University (2019-09 - 2025-12)
High School Diploma - Frank Hurt Secondary School (2014-09 - 2019-06)
