Amber Kapoor

Experience working in MicrosoftOffice Suite (Word, Excel,Teams, SharePoint, Outlook).

Working knowledge and experience designing user experience artifacts.

Reliable, trustworthy, and capable of working independently with minimal supervision in a fast-moving environment as well as in a multicultural team, sensitive to diversity, sociable, flexible, creative, self-motivated, and honest with a good understanding of Canadian values and ethics.

Teleperformance, Toronto, Canada

• Handled and carefully responded to all customer inquiries by building excellent rapport and confidence, identifying their needs, and taking strategic action in a timely manner.
• Provide excellent support through active listening on every interaction while adjusting the support approach to accommodate all levels of customer experience
• Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge.
• Work with confidential customer information and treat it sensitively and use software to source and input customer data accurately as related to the inquiry.

Mobile Applications Design & Development May 2017 – Jan 2018

Lambton College, Toronto