Manpreet Kaur Sambhi

Proficient in Microsoft Office Suite, Power BI, and quality management tools, with excellent communication, teamwork, and organizational abilities. Results-driven professional with experience in technical support, operations management, logistics, manufacturing, and team leadership across customer service and infrastructure industries. Skilled in troubleshooting technical issues, improving operational processes, coordinating projects, and delivering exceptional customer experiences in fast-paced environments.

Strong background in leadership, inventory management, workflow optimization, and problem-solving, supported by expertise in Lean Manufacturing, Six Sigma, and business analytics.

Technical Support Advisor - Concentrix - Hamilton, ON

(2025-08)

• Provided technical support and troubleshooting assistance to customers via phone, email, and chat.
• Diagnosed and resolved hardware, software, network, and account-related issues efficiently.
• Delivered excellent customer service while guiding customers through step-by-step solutions.
• Documented customer interactions, technical issues, and resolutions accurately in the system.
• Escalated complex technical problems to higher-level support teams when necessary.

Production Team Member - Cascades - Scarborough, ON

(2024-04 - 2025-07)

• Collaborate with diverse team members to meet production targets, maintain quality standards, and ensure smooth day-to-day operations.
• Recognized for building strong interpersonal relationships that enhance teamwork and contribute to a positive, productive workplace culture.
• Execute production tasks with precision, ensuring the consistent achievement of daily goals.
• Maintain compliance with safety protocols and environmental regulations, participating in regular audits and safety training programs.

Assistant Manager - A.K Devcon - India

(2018-06 - 2023-12)

• Managed daily logistics and manufacturing operations to ensure smooth workflow and timely deliveries.
• Coordinated with warehouse, production, and transportation teams to improve operational efficiency.
• Supervised inventory management, dispatch activities, and shipment scheduling with accuracy.
• Led and supported team members while ensuring compliance with safety and company standards.
• Prepared operational reports, resolved customer/vendor concerns, and assisted in process improvement.

Assistant Supervisor - Manjeet Infra - India

(2017-07 - 2018-06)

• Assisted in supervising daily logistics and manufacturing operations to maintain productivity and efficiency.
• Coordinated with warehouse and production teams to ensure timely material handling and dispatch.
• Monitored inventory records, shipment schedules, and operational activities for accuracy.
• Supported team management by assigning tasks and ensuring workplace safety compliance.
• Prepared reports and assisted in resolving operational and customer service issues.

Masters - Entrepreneurship, Innovation and Technology - International Business University (2024-01 - 2025-04)

Bachelors - Business Administration - Vikram Aditiya College (2014-06 - 2017-06)