McMaster Graduate
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Dedicated and result-oriented Life Sciences graduate from McMaster University with a strong foundation in customer service, problem-solving, and promptly grasping new concepts. Possesses a keen eye for detail, exceptional communication skills, and a drive to push oneself to achieve continuous growth and excellence. Experienced in swiftly acquiring new knowledge and skills and excelling in fast-paced, fully remote environments.
Proficient in data entry, organization, and effective team collaboration. Holds a French Bilingual Certificate and is deeply passionate about creativity and music, and community involvement.
Fraud Specialist | Global Payments Canada Sudbury, ON | May 2023 – Present
Proactively addressed customer concerns about potential credit card fraud, ensuring prompt and accurate resolution of account-
related issues all in a work-from-home environment.
Implemented effective fraud detection measures, safeguarding customer accounts from potential threats.
Utilized internal systems to deliver exceptional service and support, meeting customer needs efficiently.
Educated customers on chargeback rights and fraud reporting procedures, empowering them to protect their financial interests.
Maintained meticulous documentation of customer interactions, ensuring accurate and comprehensive records.
Academic Advisor | Abrite Education | February 2023 – June 2023 | Remote Setting
Employed innovative teaching techniques, designed engaging learning materials, and provided dedicated support, resulting in improved academic achievements.
Developed custom lesson plans and creative activities to meet the unique learning needs of each student.
Effectively organized and managed a remote tutoring schedule, ensuring punctual support and efficient coordination with students.
Bilingual Customer Service Representative | Phoenix A.M.D. International Inc. | May 2022 – December 2022 | Bowmanville, ON
Demonstrated excellent communication skills and the ability to effectively respond to customer inquiries and address their concerns about their warranty claims in a fast-paced, fully remote environment.
Actively engaged in conflict resolution to ensure customers obtained the most positive and beneficial experience and proactively found alternative solutions approved by a supervisor, if needed.
Efficiently worked as part of a team, while attending simultaneous activities within tight deadlines.
Managed incoming calls and emails and accurately input data into the company's system, all while maintaining great organization and attention to detail.
Senior Tutor | Academy for Mathematics and English | January 2022 – May 2022 | Ajax, ON
Used problem solving skills and took initiative to create individualized in-class and homework plans for students to further understand content being taught in school.
Managed working with up to 3 students at a time in a high-stress environment, while ensuring optimal learning for each student.
Administrative Assistant | OfficeExec | May 2021 – December 2021 | Toronto, ON
Collaborated closely with management, staff, and clients to proactively address issues, promptly respond to requests and concerns, and provide expert guidance on matters related to OfficeExec products.
Oversaw record management, including setting up and maintaining digital systems, indexing materials, and conducting file searches when required.
Created and updated presentations and reports with a focus on concise messaging and data-driven visuals, consistently meeting tight deadlines and ensuring alignment with organizational branding guidelines.
Organized daily meetings, documented meeting minutes, tracked action items, and conducted necessary follow-ups.
McMaster University Hamilton, ON | 2019 - 2023
Agincourt Collegiate Institute | 2015 - 2019
Toronto, ON
