Amine El Mardi

A franchise restaurant with an ideal family and sports bar concept with up to 300 covers.

Floor Manager/ AGM Manager - Boston Pizza, Dalhousie - Calgary, AB A franchise restaurant with an ideal family and sports bar concept with up to 300 covers.

• responsible for managing the front of house Team, ensuring there is a smooth operation running and the guest’s satisfaction are met. Handling guests’ complaints, cash and closing the reports properly, Train and support the staff with necessary knowledge, ensure that company’s goals are met by working closely with the General Manager on daily basis and share Feedback.
• Doing Reports, Counting Cash Money, Dealing with Different Cash outs Scenarios, Submitting Report to Head Office accordingly, Recruiting New Team Members, doing Training, for New Hires

Front of House Manager - Boston Pizza - Canmore, AB

(2019-12 - 2022-12)

A franchise restaurant with an ideal family and sports bar concept with up to 200 covers.

• responsible for managing the front of house Team, ensuring there is a smooth operation running and the guest’s satisfaction are met. Handling guests’ complaints, cash and closing the reports properly, Train and support the staff with necessary knowledge, ensure that company’s goals are met by working closely with the General Manager on a daily basis and share Feedback.

Restaurant Manager - Hyatt Regency Hotel - Riyadh, KSA

(2016-09 - 2019-09)

A 5 Star Hotel with Business & Family Friendly Amenities with 261 Rooms & Suites.

• Responsible for monitoring and making sure that there is a smooth running of customer service areas and satisfaction. Interacts with clients in order to make sure that satisfaction and promotion of facilities and services are adequately met, communicates with other departments in order to make sure that customers’ needs are satisfied and met, and makes sure that good handling of cash is properly followed. Also deal with customer’s complaint and listen with some feedback so as to improve services
• Organize appointments and meetings for staff, change menu and other matters related to line of work and implement training for employees if needed, focus on safety and health standards in order to make sure the teams have good knowledge on safe working conditions.
• Ensures that the company’s goals are met.
• Ensures customers give positive feedback via use of social media booking.com, TripAdvisor, Hysatt.
• Banquet operation experience: ( Over 1 Year of Banquet & Catering experience )
• Responsible for coordinating the delivery of Food & Beverage experiences for functions. Met the standards prescribed by hotel management in all banquet and meeting rooms. Keep a good communication with the sales & Events department and be aware about all updated events coming.
• Organize Meetings, Caterings, Conferences, Weeding’s.

Restaurant Manager - Rotana Hotels - Dubai, United Arab Emirates (UAE)

(2016 - 2017-09)

restaurant of 200 covers, specialising in Arabic and Moroccan cuisine.

• Ensuring the effective running of the operation, correct and control the set-up on all side stands, Report issues in the restaurant to the Manager, Responsible for the cleanliness and grooming of the personnel, ensuring the highest levels of hygiene within the restaurant. Supervising the staff on duty and always ensuring the highest levels of customer satisfaction. Ensuring customers give positive feedback via use of social media, TripAdvisor.

Restaurant assistant Manager - Plaza in Hotel - Doha, Qatar

(2014-05 - 2016-05)

A distinctive gourmet venue of capacity over 300 guests bringing about synergy between multi-cuisine dining, retail and other food and beverage offerings.

• Responsible for setting table plates, serviettes and condiments before the start of meals, and efficient turnaround between new guests. Organizing tasks for the rest of the team making sure that they were aware of their responsibilities and the high expectations of the establishment. Arranging seats, the guests when they get there, taking orders, and serving food and beverages in a timely fashion. Clearing used crockery and putting back table settings as soon as guests leave. Always ensuring tha

Restaurant Supervisor - Michlifen Hotel, Suite and Spa - Ifrane, Morocco

(2013-02 - 2014-03)

A leading five-star Hotel in the mountains of Morocco, with exceptionally high levels of service.

• Responsibilities included taking people’s orders and serving them food and drinks. Also taking their payments and issuing them payment receipts. Always being positive and well-mannered while greeting them and bidding farewell, always with a friendly smile. Maintaining at all times an outstanding level of customer service.

Hotel and tourism diploma (2010 - 2012)

University Graduate (2008 - 2009)