Kamajot Dhillon

Responsible and reliable and always perform the given task very seriously; ability to maintain a customer-focused environment; able to work collaboratively as part of a team; always make the best use of my potentials and abilities; able to quickly resolve issues with little oversight; skilled manager effective at multitasking to accomplish business goals and satisfy customer demands; team-oriented and energetic individual equipped to work hard in fast-paced, constantly changing environments.

SALES MANAGER - COLUMBIA SPORTSWEAR

(2025-01)

• Create personal connections with customers to drive loyalty, provide in-the-moment coaching to associates on the sales floor, and ensure the team meets sales goals and exceeds expectations.
• Support the Store Manager in interviewing, hiring, and onboarding new team members, and participate in developing action plans to enhance employee productivity and performance.
• Maintain store cleanliness and safety standards, assist with inventory management (receiving, replenishment, stockroom organization), and help implement visual merchandising directives.
• Oversee merchandise flow from receiving to sales floor, ensure accuracy in inventory levels, and manage processes like stockroom organization and returns (RTVs).
• Act as a key member of the leadership team, step in for other managers, and provide support to the Store Manager in achieving labor and operating expense targets.

Manager In Training - CLAIRE'S - CROSSIRON MALL, CALGARY, AB; Metro town, BC

(2022-04 - 2024-12)

• Support Store Manager in organising and planning
• Driving and achieving retail store targets
• Delivering the finest level of customer service
• Keeping the store running smoothly
• Ensuring store is well merchandised and commercially correct
• Training and coaching the store team to enhance their skills and career development
• Supervise and guide staff towards maximum performance.
• Achieving store financial targets and implementing new or existing loss prevention procedures.
• Recruiting, supervising and developing new staff members.
• Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers.
• Directly responsible for execution and processing of both incoming and outgoing merchandise.
• Ear Piercing.

ASSISTANT STORE MANAGER - FOSSIL - Richmond, BC

(2021-10 - 2022-01)

• Assist in recruiting, the hiring process, and the retention of top talent
• Aid in setting a standard of team performance
• Collaborate with the Store Manager to set goals that are specific, actionable, and based on established KPIs
• Demonstrate and ensure that the store embodies Fossil's Core Values
• Communicate successes, opportunities, and solutions to the Store Manager
• Be a leader amongst peers
• Participate in Floorsets to ensure they are executed on time and within allowable hours
• Take part in executing all merchandising tasks within the allotted time
• Know the best-sellers, the required placement, and ensure that the sales are at or above company performance
• Provide feedback to the Store Manager so schedules are effective and take into account business trends and sales performance to maximize opportunity
• Maintain a neat, clean, and organized total store environment
• Achieve Sales Plan; Average Dollar Sale (ADS), Items Per Customer (IPC) and Conversion

ASSISTANT MANAGER - EDDIE BAUER - Surrey BC

(2020-11 - 2021-09)

• Assisting the manager in organizing, planning and implementing strategy.
• Coordinating retail store operations.
• Ensuring store schedules and objectives are met by employees.
• Meet or exceed expectations for individual sales results and key business drivers as well as achieve desired team sales and key business driver results.
• Develop a high performing team that loves to sell and is committed to engaging with our customers, delivering excellent customer service and quality brand presentation.
• Drive store sales results
• Role model and coach selling and sales leadership
• Train, develop, coach and mentor a customer focused selling team by utilizing the company Take5/Give 5 program.
• Provide recognition to your team that reinforces positive behaviours and results.
• Utilize company tools and resources to perform my job at a high level and to train others
• Set clear performance expectations, provide direct feedback, and hold team accountable for individual results and behaviours.

ASSISTANT MANAGER - GEOX (shoes and apparels)

(2018-07 - 2020-10)

Act as a partner between customers, sales associates and store leadership

• Review staff performance and offer constructive feedback.
• Preparing a daily road map which informs the team members about their budget and the budget for the store.
• Collaborate with team leads on setting and achieving team-specific goals.
• Managing the store sales team to ensure customers are being helped in the timely fashion.
• Assist in employee recruiting, training and development.
• Coaching and motivating team to drive sales that deliver exceptional customer service.
• Purchase inventory based on current trends, availability of new products and customer interest.
• Display merchandise to maximize purchasing appeal.
• Organize sales and product demonstrations.
• Write sales and customer reports and make recommendations for improvements.
• Making sure that the budgets of the store is completed at the end of the day.
• Assist customers and troubleshoot customer service issues when necessary.
• Inspire and encourage employees to ensure high level of morale.
• Responsible for doing all the procedures required for the openings and closings (includes cash count, sending the emails, etc.).
• Highlighting the features of the shoes displayed that interest the customer.

CO MANAGER - PUMA - Bathinda, India

• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service.
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA's Brand Values and service standards.
• Responsible for assisting Store Manager with the recruitment, training, development and succession of high performing, results driven Associates and Supervisors.
• Spends 90% of their working time on the sales floor engaging with consumers, selling, and coaching employees.
• Will act as the Store Manager when the Store Manager is away from the store for any given reason.
• Assist the Store Manager in preparing and administering timely and accurate performance appraisals.
• Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers.
• Directly responsible for Loss Prevention and Operational compliance within store.
• Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts.
• Directly responsible for execution and processing of both incoming and outgoing merchandise.
• Ensure execution and maintenance of all Visual Guidelines as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.

SUPERVISOR TO ASSISTANT MANAGER - LEVIS

(2015-12 - 2018-03)

• Supervise and coordinate sales staff and cashiers
• Assign sales workers to duties and prepare work schedules
• Authorize payments and the return of merchandise
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Maintain specified inventory and order merchandise
• Prepare reports regarding sales volumes, merchandising and personnel matters
• Hire and train or arrange for the training of new sales staff and monitor and report on performance
• Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
• May perform the same duties as workers supervised
• May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.

Diploma - KWANTLEN POLYTECHNIC UNIVERSITY