IMIT Lead - Nova Scotia Health Authority - Bedford
(2025-03)
- Work with a dynamic team of IMIT professionals, and vendors in the development and execution of redevelopment projects.
- Ensure that all activities within responsible area are supported by the NSH IMIT business plan.
- Collaborate with senior leadership, clinicians, and cross-functional teams to ensure projects' alignment with healthcare and patient needs.
- Manage the end-to-end redevelopment project lifecycle from concept to completion ensuring timely delivery.
- Oversee the integration of technology with new infrastructure, ensuring smooth transitions during redevelopments.
- Perform a variety of tasks, including, coordination of activities, procurement of equipment, managing timelines, financial requirements and milestones.
- Manage key relationships and provide regular updates to leadership on project progress, risks, and successes.
Senior Business Analyst - Department Health and Wellness
(2023-12 - 2025-02)
Office of Healthcare Professionals Recruitment
- Collaborated with healthcare recruitment partners: NSHA, IWK, LSI, and EMCI towards adopting a Candidate Relationship Management (CRM) platform as a solution for managing healthcare recruitment efforts and activities in Nova Scotia.
- Led weekly meetings with partners to discuss continuous improvements pertaining to the CRM platform and identify potential leveraging opportunities, in addition to offering operational support.
- Led monthly meetings with the vendor to discuss issues encountered by the user community and identify resolutions.
- Conducted regular audits to ensure legitimacy of data access and compliance with Privacy Impact Assessment.
- Provided support with business planning for service improvement and platform adoption.
- Created reports and analytics dashboards/charts to monitor KPI's of concern to the leadership and provided interpretation of stories told by analytics views.
Senior Business Analyst - Nova Scotia Health Authority - Halifax
(2022-10 - 2023-11)
IM/IT Ambulatory
- Assisted stakeholders during implementation and throughout the life of onboarding clinics and users to the eReferral platform.
- Developed troubleshooting procedures and process maps and observe staff compliance.
- Supervised junior support staff and assisted with the resolution of application and other system issues.
- Attended support tickets on a rotational basis and worked on resolving issues with both users and the vendor.
- Chaired weekly Service Area meetings to discuss pain areas and issues identified by users.
- Chaired weekly vendor issue management meetings to review issues, pain areas and discuss resolutions.
- Maintained issue logs with up-to-date statuses and priorities based on management feedback.
- Reported on issue resolution timelines, numbers, and SLA compliance.
Business Analyst - Province of Nova Scotia - Halifax
(2020-09 - 2022-09)
Opportunities and Social Development (formerly Community Services), Enterprise Project Delivery Unit
- Worked on multiple projects and initiatives of the departments' programs to gather, validate and document business requirements, business process definitions, and process maps.
- Documented changes and enhancements with business users and communicate the required changes to the development teams.
- Reviewed solution blueprint/design specification and other supporting documentation produced by external consultants.
- Planned User Acceptance Testing (UAT) including, creating UAT cases and leading UAT activities, and managing defect identification and resolution.
- Participated in release management activities, liaise between internal teams and the development teams with regards to issue testing and verification.
- Coached/mentored new hires during onboarding period.
Senior Business Analyst - Unisys Canada - Halifax
(2020-02 - 2020-08)
- Worked on the projects team responsible for new initiatives related to AMANDA Licensing and Inspection system used by provincial departments.
- Determined requirements by extracting them from business or government policies, as well as from users, through interaction and document analysis.
- Identified and develop use cases based on client requirements.
- Verified requirements through analysis, test, demonstration, and inspection.
- Organized requirements into related categories to effectively manage and communicate them.
- Constrained requirements when necessary and focus on core business needs, rather than users' personal preferences, functions related to trends or outdated processes, or other non-essential modifications.
Project Manager - Saudi Business Machines - Saudi Arabia
(2018-07 - 2019-06)
- Managed multiple implementation and support projects.
- Identified customer needs and assessed feasibility of requests.
- Evaluated the impact of changes and managed to reduce that on stakeholders and business operation.
- Estimated time and effort required to complete tasks and identified resources.
- Identified and sequenced the activities needed to complete tasks.
- Managed the delivery of the team members integrating outcome from multiple work streams into coherent deliverables.
- Managed and liaised between external service providers and internal teams.
- Liaised to ensure effective communication and delivery of contracted products.
- Tracked requirements throughout the project lifecycle and any associated risks, issues, actions, lessons learned.
- Evaluated vendor delivery against contractual requirements.
Business Systems Analyst - Saudi Business Machines - Saudi Arabia
(2009-07 - 2018-06)
The role involved implementation of Projects/Change Requests in different areas in the Corporate Banking, Operations, and Private Banking departments at different financial institutions.
- Facilitated business requirements-gathering activities.
- Documented functional requirements using process flow diagrams, process maps, use cases, and wireframes.
- Verified requirements via walkthrough sessions and obtained sign off.
- Validated requirements through official system testing.
- Created Product Backlog, Sprint Backlog, and managed user stories.
- Liaised between cross-functional teams (ERP, CRM), and business users.
- Managed changes through in-place change process.
- Provided post Go-Live support for the grace period after each Project/Change.
- Tracked requirements throughout the project lifecycle and any associated risks, issues, actions, lessons learned.
- Evaluated vendor delivery against contractual requirements.
