Mental Health , Addictions & Housing Specialist
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Client-centred, inclusive social services professional with 12+ years of experience building trust and forging community connections to make a difference in the lives of Waterloo Region’s vulnerable populations. Servant leader who applies a trauma-informed approach with clients to maximize positive outcomes; empathy is a core value. A track record of successful collaboration with the social services sector ensures clients with complex issues are connected efficiently with the right tools, resources, and services. Compliance-focused, community-minded. Committed to continuous learning. Flexible and organized.
Remain focused on and respectfully vocal for the rights and needs of vulnerable, marginalized populations; provide clients with information, skills, and positive support to regain stability and independence.
Establish meaningful working relationships with professionals, organizations, and community resources; create trust-based, critical partnerships that enhance clients’ access to resources and opportunities.
Remain calm under pressure, assess situations quickly and accurately, and take appropriate action to ensure the safety and well-being of clients during mental health, substance abuse, or other emergency-type crises.
Social Service Worker Diploma Program, Conestoga College | Kitchener ON 2011 - 2013
Bachelor of Arts, Honours Degree, University of Waterloo | Waterloo ON 2007 – 2011
