Amy Wells

Client-centred, inclusive social services professional with 12+ years of experience building trust and forging community connections to make a difference in the lives of Waterloo Region’s vulnerable populations. Servant leader who applies a trauma-informed approach with clients to maximize positive outcomes; empathy is a core value. A track record of successful collaboration with the social services sector ensures clients with complex issues are connected efficiently with the right tools, resources, and services.

Compliance-focused, community-minded. Committed to continuous learning. Flexible and organized.

Advocacy and Empowerment

Remain focused on and respectfully vocal for the rights and needs of vulnerable, marginalized populations; provide clients with information, skills, and positive support to regain stability and independence.

Collaboration and Networking

Establish meaningful working relationships with professionals, organizations, and community resources; create trust-based, critical partnerships that enhance clients’ access to resources and opportunities.

Effective Crisis Intervention

Remain calm under pressure, assess situations quickly and accurately, and take appropriate action to ensure the safety and well-being of clients during mental health, substance abuse, or other emergency-type crises.

Social Service Worker Diploma Program, Conestoga College | Kitchener ON 2011 - 2013

Bachelor of Arts, Honours Degree, University of Waterloo | Waterloo ON 2007 – 2011