Ana Caluag

Retail management professional with over 14 years of progressive leadership experience, including serving as Store Manager in Singapore and Retail Store Supervisor in Canada. Proven track record of leading store operations, developing high-performing teams, increasing sales, managing inventory, and delivering exceptional customer service. Strong expertise in recruitment, coaching, merchandising, budgeting, and operational planning.

Committed to driving business results while creating a positive customer and employee experience.

Retail Sales Supervisor at Canadian Tire (2023-04 – Present)

• Supervise daily retail operations while ensuring exceptional customer service.
• Lead, motivate, and support team members to meet operational and customer service goals.
• Authorize merchandise returns and resolve customer concerns professionally.
• Coordinate merchandising activities to maintain attractive product displays.
• Monitor inventory levels and organize stock replenishment to reduce shortages.
• Train and coach new employees on company policies and operational procedures.
• Ensure compliance with company standards, safety regulations, and operational policies.
• Operate POS systems, cash registers, scanners, and payment processing equipment.

Store Manager at Cold Storage (Dairy Farm Group) (2021-08 – 2023-03)

• Managed all aspects of supermarket operations, including staffing, merchandising, inventory, customer service, and financial performance.
• Led department managers and employees to achieve sales and operational targets.
• Recruited, interviewed, trained, coached, and evaluated staff performance.
• Managed scheduling, payroll coordination, banking, and daily administrative operations.
• Analyzed sales trends and implemented promotional strategies to increase revenue.
• Oversaw inventory control, stock replenishment, and supplier coordination.
• Managed profit and loss (P&L) performance while maintaining operational efficiency.
• Built strong customer relationships by resolving concerns promptly and professionally.

Acting Store Manager at Cold Storage (Dairy Farm Group) (2021-05 – 2021-07)

• Directed daily supermarket operations during leadership transition.
• Supervised staff, monitored store performance, and maintained operational standards.
• Managed recruitment, scheduling, payroll coordination, and employee development.
• Coordinated promotional activities, merchandising, and inventory management.
• Ensured high levels of customer satisfaction through effective problem resolution.

Department Manager at Cold Storage (Dairy Farm Group) (2014-06 – 2021-04)

• Managed department operations, inventory, merchandising, and stock ordering.
• Led and motivated employees to achieve sales and customer service goals.
• Monitored inventory accuracy through regular stocktakes and audits.
• Managed cash handling, refunds, and daily financial reconciliation.
• Maintained food safety documentation and operational records.
• Delivered excellent customer service while resolving customer concerns effectively.

Product Specialist at Cambert (FE) Pte. Ltd. (2013-06 – 2014-04)

• Promoted premium retail products while providing expert product knowledge.
• Built strong customer relationships that supported repeat business.
• Identified sales opportunities and contributed to business growth.
• Participated in promotional events and trade exhibitions.
• Collaborated with retail teams to maximize sales performance.

Management Trainee at Crystal Time (S) Pte. Ltd. (2012-05 – 2013-05)

• Developed retail management skills through hands-on operational experience.
• Assisted with inventory management, merchandising, and customer service.
• Verified deliveries, maintained inventory records, and supported promotional campaigns.
• Demonstrated strong product knowledge to assist customers in purchasing decisions.

Bachelor of Industrial Technology in Computer Technology – Bulacan State University (2005 – 2012)