OPERATIONS OFFICER II - CORPORATE - TD CANADA TRUST
(2021-07 - 2026-02)
- Complete processing activities accurately and efficiently while productively adhering to established policies, procedures and delivery standards
- Execute more complex transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
- Manage a high volume of clients and handle multiple assignments utilizing various applications while identifying opportunities for service and delivery improvements
- Contribute to team efforts by ensuring personal productivity consistently exceeds 100% and collaboratively working on various assignments
- Work with very stringent timelines to actively complete different procedures requested by partners
- Identify opportunities to improve service delivery
CUSTOMER EXPERIENCE ASSOCIATE - TD CANADA TRUST
(2016-10 - 2021-07)
- Process customer transactions; deposits, withdrawals, and bill payments while providing effective and legendary service
- Provide day to day advice needs, digital education and connecting on a personal level to advise appropriately and clearly on banking solutions and processes
- Respond and resolve customer concerns by using standard procedures and escalating any non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking advice/solutions and completing business processes in a timely and accurate manner
- Send referrals to sales team members, while actively involved in Lobby leadership
- Open/close branch compliantly and secure desk operator - hold all vault combinations, cash management responsibilities, ordering and shipping cash
- LEI - Quarterly recognition by DVP for excelling in customer satisfaction
CUSTOMER RELATIONS COORDINATOR - TD CANADA TRUST
(2017-07 - 2018-03)
- Assist frontline staff with sales advice, day to day transactions, handling customer problems and escalating if need be
- Provide accurate and administrative support to TDCT management team
- Process investigations, discharges, and customer requests along with daily updates for campaigns and marketing materials
- Prioritize and manage own workflow to ensure quality and efficiency following branch procedures and ensure staff are aware of audit requirements
CUSTOMER SERVICE REPRESENTATIVE - BANK OF MONTREAL
(2018-03 - 2019-11)
- Perform personal/commercial transactions while identifying sales opportunities with current and potential clients and initiating referrals to appropriate team members
- Engage customers in conversations about current and future financial needs
- Demonstrated ability to manage workflow in a multi-tasked environment and ensure deadlines are met
- Relationship builder and able to interact respectfully and confidently with colleagues and the leadership team
- Independently manage, load, and reconcile cash transactions between treasury and various branch units (CRU, ATMs)
SALES ASSOCIATE/BRAND AMBASSADOR - MICHAEL KORS
(2013-09 - 2016-08)
- Provide the highest level of customer service
- Meet targeted sales goals
- Utilize the elevated levels of sales and service to maximize sales performance
- Demonstrate an in-depth knowledge of the merchandise
- Build and maintain repeat clientele book
CLASSIFICATION SPECIALIST; FOOTWEAR & APPAREL - MICHAEL KORS
- Utilize the focus report to follow up with District and Regional managers on weekly and monthly department sales
- Take monthly calls with department buyers to talk about UPT (units per transaction), SPH (sales per hour), ADS (average dollar per sale) on product sales
FOOTWEAR & ACCESSORIES MANAGER - URBAN PLANET
(2007 - 2013)
- Arrange visual merchandising layouts based on directives from the visual department
- Ensure that displays meet company standards
- Adjusted merchandise prices according to markdown procedures and verified accuracy of adjustments
- Responsible for maintaining a clean sales floor
- Ensure that product is well presented to customers
- Assist customers with purchases and enhancing their purchasing experience thought product recommendations to meet their needs
SHIFT LEADER - URBAN PLANET
(2007 - 2013)
- Lead store in absence of management
- Assist associates in meeting the sales objectives
- Ensures all team members are committed to providing friendly and knowledgable service
LP DELEGATE - URBAN PLANET
(2007 - 2013)
- Ensure loss prevention policies and practices are adhered to in order to reduce internal and external theft
CASHIER - URBAN PLANET
(2007 - 2013)
- Provide friendly and knowledgable service on merchandise including benefits and features
- Respond appropriately to customer inquiries and concerns
- Ensured proper handling of daily receipts, balanced registers and nightly bank deposits
- Increased sales by achieving excellence in customer service
TEACHERS ASSISTANT - NEW ARISING ACADEMY
(2018-09 - 2020-01)
- Support teacher with students aged 3-5 with tasks such as report cards and skill assessments
- Look after classroom when teacher is not present, participate in class work, activities and field trips
- Do one-on-one class work with students who need additional aid
