Analyn Salcedo

With years of experience and proven track record of initializing and delivering successful tasks to improve performance in different sector of the industry. I have a strong work ethic, adoptability to all changes/environment, people skill and eagerness to learn new things. Adept at managing complex schedules, resolving inquiries with discretion, and optimizing operational workflows.

Combines a service-driven mindset with strong organizational skills to support executives, teams, and clients. I will certainly add value to any role I will be given to

Guest Service Professional Manitoba, Winnipeg Sep 2011-June 2024

• Develop and implement guest service policies and procedures that reflect the high standards of the hotel and ensure that they are consistently followed by all team members.
• Manage a team of guest service agents, including hiring, training, scheduling, and performance management.
• Ensure that all guests receive a warm and friendly welcome upon arrival and that their needs and requests are addressed promptly and efficiently.
• Handle guest complaints and issues in a professional and timely manner, ensuring that they are resolved to the guest's satisfaction.
• Monitor guest feedback and use it to identify areas for improvement and implement strategies to enhance the guest experience.
• Collaborate with other departments to ensure that all guests receive seamless and personalized service throughout their stay, including housekeeping, maintenance, and food and beverage.
• Conduct regular training sessions for team members to improve their knowledge and skills in guest service and hospitality.
• Stay up-to-date on industry trends and best practices in guest service management and incorporate them into the hotel’s daily operations.
• Assist with other duties as assigned by the General Manager.

Clinic Receptionist & Doctor’s Assistant Manitoba Winnipeg February 2011 to August 2024

• Managed patient flow by greeting and welcoming patients, checking them in, and notifying medical staff of their arrival.
• Communicated with patients in a professional and courteous manner, providing information and answering inquiries about services, insurance, and payment options.
• Responded to phone and email inquiries in a timely and professional manner, providing information and resolving issues as needed.
• Scheduled patient consultations, tests, and follow-up appointments with medical staff
• Prioritized urgent patient needs and concerns, promptly escalating to medical staff as necessary
• Resolved patient complaints and issues by actively listening, empathizing, and taking appropriate action to address their concerns.

Education Casino, Resort, And Event Coordinator Diploma Robertson College, Winnipeg, MB (Graduated with Honors) February 2012 – June 2012

Bachelor of Science in Information Technology University of the East Manila, Philippines June 2006 - April 2010