Dasari Anusha

Dedicated and results-driven customer service professional with experience in telecalling, COVID contact tracing, and government service support. Strong communication skills, attention to detail, and ability to adapt quickly in fast-paced environments. Seeking to contribute to organizational success while continuing to develop technical and professional skills.

Customer Service Representative - Service Ontario (via Nordia(NQX))

(2022-09 - 2025-08)

• Provided high-quality customer support for government services
• Handled inquiries, documentation, and service requests efficiently
• Maintained accuracy while working in high-volume environments
• Delivered professional and empathetic service to diverse clients

COVID Contact Tracer - AgilityOne Outsourcing

(2021-09 - 2022-05)

• Conducted contact tracing interviews and data collection
• Maintained confidentiality and accuracy of sensitive information
• Assisted in public health efforts during the pandemic

Telecaller - India Infoline Ltd.

• Managed outbound calls and customer interactions
• Promoted services and handled client inquiries
• Built strong customer relationships

MBA - Finance - Satyam Learning Campus – Institution of Engineering and Technology (2009 - 2011)

Bachelor of Commerce - Computers - Ideal Women's College (2006 - 2009)

Intermediate - CEC - Ideal Junior College (2004 - 2006)

SSC - Eton Temple High School (2004)

Customer Care Program - PTP Adult Learning & Employment Program