Andrew Whitehead
Financial services professional with 7+ years of experience in retail banking, self-directed investing and wealth management
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About
Financial services professional with 7+ years of experience spanning retail banking, self-directed investing and wealth management. Currently an Investment Associate at RBC Dominion Securities supporting the implementation and management of a $500M discretionary investment portfolio within a $750M wealth management practice. Experienced in direct client service, investment transactions, portfolio rebalancing and supporting client wealth management strategies.
Strong communicator with a client-focused approach and a demonstrated ability to identify client needs, solve problems and collaborate with advisors and internal specialists. Holds the CSC and CPH designations.
Experience
Investment Associate at RBC DOMINION SECURITIES (2026-02 – Present)
- Communicate directly with clients to address account, transaction and investment-related questions, leveraging strong interpersonal and communication skills to provide a high level of service.
- Support the daily implementation and maintenance of a $500M discretionary investment portfolio within a wealth management practice overseeing approximately $750M in total assets.
- Build and manage daily trade lists by raising or deploying cash and rebalancing client accounts to established portfolio weightings and investment guidelines.
- Execute and coordinate transactions across equities, ETFs, mutual funds, GICs, T-Bills and other fixed-income securities, with individual orders regularly reaching hundreds of thousands of dollars and occasionally exceeding $2M–$3M.
- Complete daily foreign exchange conversions to fund trade settlements, account debits and client transfers between accounts.
- Review portfolio activity and trade requirements with Investment Advisors prior to execution, ensuring transactions are accurate and consistent with account objectives and established investment guidelines.
- Manually execute orders for commission-based accounts by communicating directly with clients and ensuring timely and accurate order execution.
- Assist fellow associates with account opening, transfers and other administrative and operational requirements across the practice.
Associate at RBC DOMINION SECURITIES (2022-02 – 2026-02)
- Supported Investment Advisors and clients with day-to-day wealth management activities, including account maintenance, transactions, transfers and onboarding of new clients.
- Placed equity, mutual fund and GIC trades while ensuring transactions were completed accurately and in accordance with applicable policies and procedures.
- Managed client account timelines and key dates, coordinating administrative requirements to ensure timely completion of account openings, transfers and other requests.
- Assisted with wealth management planning programs and supported the implementation of client strategies.
- Handled estate settlements, powers of attorney and other complex account-related requirements while coordinating with internal partners and advisors.
- Developed strong client relationships through responsive service, problem solving and the ability to identify needs beyond clients' initial requests.
- Referred clients to RBC specialists and Premier Banking partners when additional financial products or services could better address their needs.
Investment Representative at TD DIRECT INVESTING (2021-04 – 2022-02)
- Assisted clients with equity, GIC and mutual fund transactions in a high-volume self-directed investing environment.
- Responded to trade and market-related inquiries while providing clear explanations of investment products, account processes and applicable policies.
- Processed registered-account transactions including contributions, withdrawals, deregistrations and in-kind transfers.
- Guided clients through TD Direct Investing's online self-service tools and helped resolve complex account and transaction issues.
- Applied strong product knowledge and client-service skills to identify underlying needs and provide appropriate solutions.
Customer Experience Associate at TD BANK (2019-11 – 2021-04)
- Delivered day-to-day banking services and personalized client support in a fast-paced branch environment.
- Processed deposits, withdrawals, account transactions and other routine banking requirements while following established compliance procedures.
- Booked appointments and referred clients to appropriate advisors and specialists based on their financial needs.
- Served as a Secure Desk Certified employee, responsible for handling and distributing incoming foreign and domestic currency.
- Supported branch closing procedures and maintained responsibility for vault and safe security in accordance with bank policies.
Education
Advanced Diploma in Business Administration – Finance – Algonquin College (2019)