Sudaba Mohammad zaman

Accounting and Financial Services professional with over five years of experience in banking, financial services, financial transactions, account reconciliation, record management, tax preparation, and administrative support. Proficient in Microsoft Excel, financial documentation, data entry, and confidential record management. Seeking an Accounting Assistant, Accounting Clerk, Bookkeeper, Accounts Payable, or Accounts Receivable position.

Banking Advisor - Royal Bank of Canada - Hamilton, ON

(2022-05)

• Provide exceptional client service and administrative support.
• Manage client inquiries by phone, email, and in person.
• Maintain accurate records and confidential documentation.
• Coordinate appointments and assist clients with banking needs.

Senior Customer Service Representative - CIBC - Hamilton, ON

(2021-08 - 2022-05)

• Trained junior staff and supported daily branch operations.
• Managed client transactions and administrative tasks.
• Assisted with customer concerns professionally and efficiently.

Customer Service Representative - CIBC - Hamilton, ON

(2020-05 - 2021-07)

• Greeted customers and provided front-line support.
• Processed transactions accurately and maintained records.
• Answered customer inquiries and directed clients appropriately.

Tax Volunteer - Grace Mandarin Alliance Church - Hamilton, ON

(2021 - 2021)

• Prepared tax returns and maintained client confidentiality.

Sales Associate - Stone Men's Outlet - Hamilton, ON

(2018 - 2020)

• Assisted customers and processed payments.
• Balanced daily receipts and maintained records.

Interpreter - UNHCR - New Delhi, India

(2017 - 2018)

• Provided translation and communication support.

Diploma - Financial Services - IFSE (2022-02)

Diploma - Business Accounting - Mohawk College (2021)

Bachelor's Degree - Economics and Finance - Kabul University (2015)