Angela Keller

Communications professional with extensive experience supporting nonprofit organizations, community initiatives, research projects, and international development programs. Skilled in developing clear, engaging communications for diverse audiences; translating complex information into accessible content; coordinating events and campaigns; and building collaborative relationships with community partners, donors, researchers, and stakeholders. Experienced in digital communications, e-learning development, website management, educational resources, and knowledge sharing.

I bring a strong combination of strategic communication, project coordination, research, and community engagement skills, supported by an M.A. in Communications and Technology. Proactive, organized, detail-oriented, and committed to using communication and technology to strengthen community connections and organizational impact.

Creative Arts Contractor - Wholeness Through Christ Society

(2024-09)

• Develop (through Canva) and coordinate quarterly newsletters for internal audiences, including staff and volunteers, as well as clients, ensuring clear, relevant, and audience-appropriate communications (using/ building templates in Microsoft 365).
• Manage website content and updates (Wix) to maintain accurate, accessible, and engaging information.
• Provide technical support and coordinate Zoom meetings to facilitate effective virtual communication and collaboration.
• Coordinate video editing, uploading, and distribution to support digital communications and information sharing (using Canva, YouTube, Vimeo, and Photoshop).
• Develop and organize an internal online resource library (Wix) to help staff and volunteers easily access shared information, materials, and resources.

Apartment Coordinator | Community Events & Resident Engagement - Apartment Life

(2024-09 - 2025-08)

• Planned and delivered a biweekly calendar of community events and activities designed to promote resident well-being, connection, and engagement.
• Coordinated featured events and tailored community experiences to respond to residents’ interests and needs.
• Created (through Canva) compelling event advertisements for the community, as well as event reports for manager and supporters.
• Built positive relationships with residents and onsite staff through ongoing communication (created a group on WhatsUp), practical support, and community-building initiatives.
• Supported resident satisfaction and online visibility, contributing to increased Google reviews.

Communications Coordinator - Edmonton Seniors Coordinating Council

(2022-11 - 2023-08)

• Developed a communications plan to support an election campaign and strengthen organizational outreach.
• Prepared internal and external reports for government and donor audiences, translating organizational activities and information into clear, audience-appropriate communications.
• Coordinated organizational communications, including a monthly electronic newsletter and other external communications.
• Collaborated with project managers to develop communications tools and materials aligned with project objectives and stakeholder needs.
• Supported the planning and coordination of organizational events (locally as online), including a summit and annual general meeting (AGM).
• Managed internal and external communication channels (Facebook, created LinkedIn account), and marketing materials to promote organizational initiatives and strengthen collaboration.

Communications Assistant / Virtual Assistant - Contractor

(2018-03 - 2022-06)

• Supported managers and business owners with client communications, administrative coordination, contractor screening, and stakeholder follow-up.
• Developed promotional materials and supported digital marketing, advertising, and event-planning initiatives.
• Created and managed social media accounts and content across Instagram, Facebook, LinkedIn, Pinterest, X (formerly Twitter), and YouTube.
• Coordinated communications between clients, contractors, and business stakeholders to support efficient workflows and timely project delivery.
• Managed multiple assignments independently while maintaining organized communications and responding to changing priorities.

Volunteer Advocate | Communications & Fundraising Support - Pregnancy Care Centre Edmonton and Barrhead

(2010-09 - 2021-03)

• Led the organization's first virtual fundraising event in 2020, generating more than $80,000 in donations.
• Developed and maintained digital fundraising and communications resources, including a CanadaHelps website, Mailchimp newsletters, Hubspot; managed social media, and campaign videos.
• Created a year-long project to introduce a free text-messaging platform to improve communication between staff, volunteers, and vulnerable clients. The initiative resulted in the establishment of a text-messaging service for clients and volunteers.
• Produced client-support materials, assisted with media activities, and coordinated holiday events and physical and virtual mailouts for donors and subscribers.
• Supported communications and community outreach through digital content, donor engagement, and campaign promotion.
• Completed training in client database systems, ethics, organizational and client privacy, confidentiality, and digital and social media practices in nonprofit organizations.

Director of Communications (Volunteer) - Strathearn Community League - Edmonton, Alberta

(2019-06 - 2020-03)

• Developed and distributed a biweekly community newsletter using Mailchimp to share local news, programs, services, and community information.
• Managed the organization's Squarespace website, social media accounts, and online calendar.
• Created community news content for publication in the Edmonton Community League newspaper.
• Served as a liaison between community members, volunteers, and local services, helping communicate community needs, activities, and opportunities.
• Supported community engagement by maintaining consistent and accessible digital communications across multiple channels.

Research & Communications Support - MARS Lab, University of Alberta

• Researched communication strategies and emerging technologies to strengthen organizational communications, community engagement, and educational support.
• Conducted thesis research using participatory action research methods, including focus groups and interviews.
• Prepared literature reviews, organized research documentation, collected interview data, and monitored developments in relevant research areas.
• Represented the lab at undergraduate classes, research meetings, and local seminars, sharing information and supporting knowledge exchange.
• Provided project coordination and research support for scholarly initiatives focused on communication, technology, and community engagement.

Project Coordinator - Avalon Global E-Business Solutions

(2007-10 - 2008-12)

• Developed project schedules and timelines, prepared progress reports, and coordinated follow-ups to maintain transparency and support timely delivery.
• Coordinated tasks across contractors and stakeholder groups, resolving communication challenges and managing competing priorities.
• Supported projects involving organizations of different sizes and operational needs.
• Organized internal events to promote the company's services and support organizational communication.

Operations Assistant - SUBMART, University of Alberta - Edmonton, Alberta

(2007-01 - 2007-09)

• Coordinated product ordering and distribution and maintained monthly inventory records.
• Supported financial reporting and daily cash management.
• Maintained organized operational records and assisted with day-to-day administrative processes.

Communications Assistant – Webmaster - International Center for Tropical Agriculture (CIAT)

(2000 - 2006)

• Managed internal and external communications for national and international projects, including email communications, media outreach, publications, and electronic marketing.
• Developed an e-learning platform and internal communication strategies to facilitate information sharing, staff communication, and learning.
• Managed multiple websites and supported the development and delivery of digital content and marketing programs.
• Edited annual reports, prepared quarterly reports, and developed communications materials for organizational and project stakeholders.
• Coordinated designers and contractors, monitored project timelines, and managed financial and other project resources.
• Built partnerships with scientific institutions and donors to support project communications and collaboration.
• Trained staff on communication tools and introduced technologies, including internet-based communication and Skype, to improve information exchange and coordination.

Master of Arts - Communications and Technology (MACT) - University of Alberta

Graduate Specialization - Psychosocial Processes for Organizational Effectiveness - Universidad del Valle

Bachelor of Arts - Social Communication - Universidad Autónoma de Occidente

Certificate - Spiritual Direction - King's University