Catherine Nkondjock

Detail-oriented administrative professional with proven experience providing confidential administrative and operational support in fast-paced institutional and business environments. Skilled in record-keeping and information integrity, policy compliance, meeting and committee coordination, and cross-departmental liaison. Holds an MBA in Marketing and a professional bachelor's degree in Project Analysis and Evaluation, with a demonstrated ability to manage sensitive information with discretion, exercise sound judgment, and support senior stakeholders across academic and administrative units.

Currently pursuing CAPM certification to further strengthen project coordination expertise.

Study Management Officer - Université Laval - Québec, Canada

(2024-01 - 2025-07)

• Provided confidential administrative support throughout the student lifecycle, developing and maintaining record-keeping processes that ensured the integrity and confidentiality of sensitive information.
• Analyzed requests from students, applicants, and academic advisors, recommending solutions and escalating complex or sensitive cases appropriately.
• Liaised with academic and administrative departments and external stakeholders — composing communications, coordinating meetings, and supporting timely, accurate service delivery.
• Documented processes and procedures to support consistency and efficiency, contributing to the continuous improvement of administrative practices.
• Reviewed, validated, and processed high volumes of applications with accuracy, exercising discretion and sound judgment in handling confidential information.
• Prioritized competing tasks and deadlines independently during high-volume periods, meeting service standards under pressure.

Administrative Manager - Les Délices d'Isabelle - Douala, Cameroon

(2017-08 - 2023-09)

• Coordinated daily administrative and operational activities, including documentation, correspondence, and supplier/order follow-up — building foundational experience in basic financial and administrative processes.
• Maintained business records to support operational continuity, transparency, and audit readiness.
• Supported event logistics and space-related coordination in a resource-constrained environment, developing strong organizational and problem-solving skills.

Administrative Assistant - Tessier – Exhibition Services - Québec, Canada

(2023-10 - 2023-11)

• Delivered professional, bilingual (French/English) client service by phone and email.
• Directed inquiries to appropriate teams, supporting efficient internal coordination and communication.

Teacher Assistant / Substitute Teacher - American School of Douala - Douala, Cameroon

(2007-01 - 2013-04)

• Supported teaching staff in a multicultural school environment, coordinating activities and communications with staff, students, and parents.

Master of Business Administration (MBA) - Marketing - Higher School of Economic and Commercial Sciences (ESSEC) (2015-10 - 2017-07)

Professional Bachelor's Degree - Project Analysis and Evaluation - Pan-African Institute for Development (IPD) (2013-10 - 2014-07)

Higher National Diploma (HND) - Computer Science - Wigan and Leigh College (2002-10 - 2004-07)