Facilitator - NPO DEEP PEOPLE
(2025-02 - 2025-03)
- Led and moderated discussions among school students from India, the Philippines, and Japan, fostering cross-cultural dialogue on sustainability and SDG 12.
- Guided participants in critical thinking and problem-solving activities related to the circular economy and responsible consumption.
- Encouraged student engagement by facilitating interactive discussions, group reflections, and idea-sharing.
- Collaborated with a diverse team of facilitators to ensure a structured, inclusive, and insightful learning environment.
- Supported students in articulating actionable solutions to sustainability challenges, reinforcing their role as active changemakers.
Administrative officer - GHANA EDUCATION SERVICE
(2019-12 - 2024-09)
- Provided support to the Director for General Administration to coordinate the Estate, Transport, Planning, General Records, IT and Registry units to ensure efficient operations at the headquarters, regional office, districts and public school nationwide.
- Developed and managed stakeholder relationships to facilitate effective collaboration with government agencies, NGOs, and external partners.
- Supported Monitoring, Evaluation & Learning (MEL) processes by collecting and analyzing program/project data to measure impact and inform decision-making.
- Prepared yearly budgets for the administration division to ensure effective expenditure and resource allocation complied with GES financial policies.
- Prepared comprehensive reports to inform strategic planning and stakeholder engagement.
- Organized and facilitated training sessions, workshops, and conferences enhancing staff capacity and program effectiveness.
- Served as an editorial team member for the GES Today newsletter and website, contributing to knowledge dissemination and communication strategies.
- Initiated a weekly email series, 'Did You Know?' to enhance internal knowledge sharing.
Service Delivery Associate - SURFLINE COMMUNICATIONS LIMITED
(2018-09 - 2019-12)
- Strategically presented and marketed products and services, resulting in significant sales growth.
- Cultivated and maintained positive and productive customer relationships, driving business success.
- Provided tailored recommendations based on thorough understanding of customer needs.
- Demonstrated precision in inventory management and data entry.
- Conducted seamless cash and credit card transactions, consistently maintaining high accuracy.
- Ensured 95%+ accuracy in daily financial reporting, contributing to financial transparency.
National Service Personnel - SURFLINE COMMUNICATIONS LIMITED
(2017-09 - 2018-08)
- Promoted company products and services, consistently delivering excellent customer service.
- Optimized customer interactions to minimize wait times while prioritizing service quality.
- Handled cash and credit card transactions with meticulous attention to detail.
- Educated customers on personalized profile features on the company website.
- Collaborated with Technical Support Specialists to swiftly resolve complex technical issues.
Intern - NSAWAM SOCIAL DEVELOPMENT DEPARTMENT
(2016-06 - 2016-07)
- Provided valuable assistance to clients, collected data, and facilitated social inquiries.
- Supported the Director and Probation officer during family tribunal hearings.
Volunteer (Enrollment Officer) - YOUTH ARISE ORGANIZATION
(2014-11 - 2015-05)
- Successfully enrolled 26 participants in the annual Leadership Diary Training Program.
- Thoroughly documented participant information and inquiries.
- Responded promptly to enrollment queries, providing clear policy clarifications.
- Advised participants and parents on eligibility requirements and concerns.
- Coordinate community development exercises for participants, driving positive change.
