Account Manager - Holt Renfrew - Christian Louboutin Beauté – Yorkdale, Toronto
(2023-12)
- Manage counter operations, leading to a 70% increase in sales
- Surpassed 2024 sales target by 17%, achieving the highest growth in sales across Canada
- Organized 6-8 events per year, exceeding event goals by 66% in 2024, driving brand engagement and sales growth
- Collaborate with Christian Louboutin fashion house with makeup and fragrance, creating events to drive brand visibility and sales
- Provide exceptional support to VIP clients, fostering long-term relationships and loyalty
- Deliver internal presentations to promote sales and engage customers
- Travel twice annually to NYC and Las Vegas for Spring/Summer and Fall/Winter seminars, staying updated on industry trends
Beauty Confidant - Holt Renfrew - Chanel - Yorkdale, Toronto
(2021-05 - 2023-12)
- Surpassed sales goals by 28% annually, consistently exceeding performance expectations
- Managed and trained a team of 6 individuals annually in fragrance product knowledge and sales techniques
- Conducted 6-8 fragrance events per year, exceeding sales targets by 20% for each event
- Enhanced team performance through effective coaching, fostering a collaborative and results-driven environment
- Coordinated and managed product inventory for fragrance events, ensuring seamless operations and adequate stock levels
Medical Esthetician - Lella Lashes and Esthetics - Toronto
(2017-07 - 2023-12)
- Specialized in lash extensions, microblading, and hair extensions
- Built strong, lasting relationships with clients, achieving a 55% increase in repeat business through personalized consultations & expert aftercare advice
- Maintained a clean, safe, and professional work environment, serving 25+ clients weekly while staying updated on the latest beauty trends
Esthetics Manager - Sepe Cosmetic Dermatology & Associates - Toronto
(2010-03 - 2021-05)
- Managed inventory using 4 dermatology brands, supporting operations
- Provided preoperative and postoperative medical care to 80+ patients monthly
- Administered 20+ laser hair removal treatments and 25+ facials per month
- Conducted patient interviews to assess needs and recommend treatment plans
Beauty Supervisor - Fragrances - Victoria's Secrets - Toronto
(2019-02 - 2020-04)
- Led sales strategy development for fragrance products
- Managed a team of 165 sales representatives across Canada, providing training and mentorship to enhance product knowledge and sales techniques
- Ensured product availability, visibility, and effective in-store promotions
Accredited Consultant - Hudson's Bay Company - Clinique, Toronto
(2015-01 - 2017-09)
- Led a team of 6 employees, trained new hires, & provided one-on-one coaching
- Maintained zero inventory shrinkage, boosted orders by tracking and managing high-demand SKUs
- Managed 8 events/year, conducted master classes, and boosted brand visibility
Assistant Manager - Hudson's Bay Company - Estée Lauder, Toronto
(2017-10 - 2019-02)
- Managed a team of 4 employees, overseeing daily operations
- Coordinated 6-8 client events annually, enhancing customer relationships
Cosmetics Manager - Shoppers Drug Mart - Estée Lauder, Toronto
(2014-09 - 2015-12)
- Oversaw daily operations, ensuring smooth workflow and team efficiency
- Coordinated 10 client events annually, strengthening customer relationships
