Anna Sharma

Results-driven customer service professional with 5+ years of experience in customer support, data entry, and office management. Proven track record of streamlining processes, enhancing efficiency, and delivering exceptional support, with expertise in eligibility assessment, financial analysis, and client intake.

Client Service Coordinator Jan 2023 - Present

Learn2- Remote

Streamlined client intake processes, improving efficiency.

Provided support for leadership development programs, focusing on social justice initiatives.

Maintained accurate records and databases, utilizing CRM software. Coordinated leadership development programs, ensuring seamless execution.

Managed digital files and records, maintaining data accuracy.

Streamlined client support processes, improving overall efficiency.

Language Tester Dec 2019 - Dec 2022 Air Canada- Remote

Evaluate language proficiency using standardized testing tools and criteria. Score and record test results accurately.

Maintain test records and databases.

Ensure testing procedures align with regulatory requirements and company standards.

Customer Service Representative Oct 2017 – Nov 2019 Dream Unlimited- Toronto

Conducted eligibility assessments for tenant support programs.

Analyzed financial information to determine program eligibility.

Provided empathetic support to clients in emotionally charged situations. Resolved tenant complaints and concerns, utilizing conflict resolution and empathetic support skills.

Tracked billing, expenses, and vendor payments, honing financial analysis abilities.

Prepared legal documents, ensuring attention to detail.

Bachelor’s in Commerce

Centennial College

Specialized in Marketing and Communication. Achieved 2 honorary awards for final thesis. Marketing Advisor to the school board.

Post-Graduation in Business Management

University of Toronto

Graduated with a 3.6 GPA.

Specialized in Commercial Management.

Skills

Jan 2012 - Sep 2015

Jan 2016- July 2017