Ore Uko

Results-driven Customer Service and Retention Specialist with over 2 years of call centre and customer-facing experience in remote, hybrid, and in-person environments. Proven ability to retain at-risk customers, resolve billing and service issues, handle high-volume inbound and outbound calls, and promote subscription renewals and payment solutions, with a great knowledge of promoting and selling of company products, known for strong communication, attention to detail, and commitment to delivering excellent customer experiences in fast-paced settings.

Customer Relationship/Sales Rep – In-Person - Nessa Will

(2025-08)

• Greet customers warmly and assist with product inquiries, recommendations, and purchasing decisions.
• Work collaboratively with team members to deliver consistent service during busy periods.
• Assist the store owner with content creation by filming and editing videos of product try-ons for social media marketing.
• Support branding efforts by developing engaging Instagram content that encouraged customer interaction (likes, comments, shares).
• Enhance in-store promotions by combining visual merchandising with online content to attract customers.
• Collaborate closely with the store owner to maintain consistent brand messaging across platforms.
• Gained hands-on retail experience while supporting daily store operations.
• Operate point-of-sale (POS) systems to process cash, debit, credit, and digital payments accurately.
• Handle customer concerns, returns, and exchanges professionally while following company policies.

Customer Service Supervisor (Hybrid Remote) - Beevar Homes

(2024-07)

• Lead, coach, and support a team of customer service agents in a fast-paced, call-based environment to ensure consistent service quality and customer retention.
• Handle and resolve escalated customer inquiries, including service concerns, billing discrepancies, and cancellation risks, improving customer satisfaction and loyalty.
• Monitor agent performance, quality scores, and KPIs while supporting continuous improvement and adherence to service standards.
• Prepare digital reports and performance updates while maintaining clear communication across remote platforms.
• Demonstrate professionalism, empathy, and strong decision-making while working independently in a virtual WFH environment.

Customer Service Representative - Remote - Genesis Paparazzi

(2023-05 - 2023-08)

• Managed high-volume inbound and outbound calls, emails, texts, and social media inquiries while delivering timely and professional customer support.
• Assisted customers with subscriptions, renewals, cancellations, payment plans, and account updates, contributing to strong retention results.
• Conducted follow-up and reminder calls to encourage service continuity and reduce churn.
• Investigated and resolved billing issues and discrepancies while maintaining accurate customer records.
• Applied strong communication and negotiation skills to overcome objections and maintain long-term customer relationships.

Customer Service Assistant - Remote - PoshClick Portraiture Studio

(2022-03 - 2022-08)

• Responded to customer inquiries via phone, chat and email, ensuring first-call resolution and positive service experiences.
• Scheduled, confirmed, and managed client appointments while maintaining detailed and accurate databases.
• Processed invoices, payments, and transactions in compliance with company procedures and assist to process customers order changes, returns and replacements.
• Collaborated with team members to deliver efficient, customer-focused service during peak periods.
• Making sure to understand customers pain points to properly connect them to their needs.
• Explain the product offerings to the customers to influence their purchases.

Diploma - Photography - Fanshawe College (2023-12) London, ON