Anne D' Silva
Insurance and Business Professional
Hire this person
Send a job offer directly to this candidate
About
Insurance and Business Professional with over 11 years of experience in customer service, operations, finance, and risk-focused analysis. Strong background in evaluating complex information, identifying trends, ensuring regulatory compliance, and supporting sound business decisions. Recently completed the General Insurance Level 1 (GLQP1) certification and obtained the Adjuster Level 1 License, strengthening my knowledge of underwriting principles, policy interpretation, risk assessment, and commercial insurance practices.
Detail-oriented, analytical, and committed to delivering exceptional service while contributing to profitable underwriting outcomes.
Experience
Business Analyst (Finance & Operations) - GBM Dubai - U.A.E
(2020-07 - 2025-05)
- Managed 6 Operations Teams consisted of 12 staff members; ensured high performance through strong leadership to meet company's targets
- Conducted variance analysis on financial reports to identify trends, discrepancies, and opportunities for improvement
- Supported month-end and year-end closing process by ensuring all financial data was accurate and completed
Operations Leader - GBM Dubai - U.A.E
(2016-05 - 2020-06)
- Investigated operational issues and coordinated resolutions across multiple departments while maintaining customer and stakeholder satisfaction
- Analyzed trends and performance metrics using Power BI to identify risks and improve operational outcomes
- Ensured adherence to corporate policies, regulatory standards, and quality assurance requirements
- Maintained accurate records and documentation while supporting process improvements and service delivery objectives
Business Operations Analyst - UCMC Dubai - U.A.E
(2013-06 - 2016-04)
- Monitored order-to-cash compliance and ensured data accuracy and Improved turnaround times and efficiency in order management systems
- Analyzed workflows and business processes to identify gaps, improve efficiency, and support operational excellence
- Developed and maintained dashboards and KPI reports to provide clear, data-driven insights for leadership
Customer Care Consultant - Chartis Australia Insurance Limited (AIG) - Australia
(2012-04 - 2012-10)
- Managed an average of 40+ daily inquiries, maintaining a 95% first-call resolution rate while explaining complex policy structures to diverse clients
- Drive revenue growth by identifying new business opportunities and cross-selling policies to existing clients while maintaining a high retention rate through personalized service
- Supported business objectives by achieving service performance targets, call quality standards, and customer satisfaction goals
Education
Master of Business Accounting - Business Accounting - Monash University Melbourne, Australia
Bachelor of Commerce - Commerce - St. Agnes College, Mangalore University India
