Jay Bis

Experienced customer service and operations professional with a strong background in cash handling, team supervision, gaming operations, sales, and staff training. Proven ability to lead teams, manage high-volume financial transactions, resolve customer concerns, and maintain operational accuracy in fast-paced environments. Recognized throughout multiple roles for leadership, reliability, strong work ethic, and advancement into supervisory positions.

Cashier - River Cree Resort and Casino

(2025-01)

• Process high-volume cash and electronic transactions accurately and efficiently
• Deliver exceptional customer service in a fast-paced casino environment
• Balance tills and maintain strict cash-handling procedures
• Assist guests with inquiries, payments, and issue resolution

Slot Supervisor - Pure Casino Edmonton

(2022-01 - 2025-01)

• Balanced floats, deliveries, and departmental operating funds accurately and efficiently
• Led and motivated a diverse team while maintaining professionalism and strong team dynamics
• Updated schedules, answered emails, and maintained operational spreadsheets and reports
• Attended meetings and tracked departmental numbers, statistics, and operational performance
• Ensured compliance with company policies, procedures, and AGLC regulations
• Maintained accurate end-of-shift balancing and reconciliation processes
• Supervise gaming floor operations and lead staff during daily shifts
• Oversee cash flow and ensure departments maintain proper operating funds
• Coach and mentor staff on customer service and procedures
• Ensure accurate balancing of department funds and end-of-shift reconciliation

Registered Massage Therapist - Full Spectrum Chiropractic and Massage

(2020-01 - 2022-01)

• Managed client appointments and treatment plans
• Collaborated with professionals to improve client care
• Maintained detailed records and communication with clients

Owner / Registered Massage Therapist - Honor Yourself Massage

(2017-01)

• Operate and manage an independent massage therapy business
• Build long-term client relationships through excellent service
• Manage appointments, payments, and daily operations

Registered Massage Therapist / Supervisor - Float Wellness

(2014-01 - 2017-01)

• Delivered massage therapy treatments and promoted wellness services
• Assisted with onboarding and training new massage therapists
• Supported business operations and customer satisfaction initiatives

Sales Supervisor / Instructor - Shaw Communications

(2011-01 - 2014-01)

• Advanced from sales representative into leadership and instructor roles
• Trained staff in customer service, sales performance, and closing techniques
• Consistently ranked as a top-performing sales representative

Warehouse Manager - Elegant Touches

(2009-01 - 2011-01)

• Managed inventory, deliveries, and warehouse operations
• Coordinated customer orders for events and functions
• Supervised staff and ensured accurate order fulfillment

Head Cashier / Supervisor - Casino ABS

(2005-01 - 2009-01)

• Managed on-site cash operations, balancing, payouts, and tills
• Supervised cashiers and attendants while ensuring accountability
• Prepared schedules and maintained operational efficiency

Registered Massage Therapy Diploma - Massage Therapy - MH Vicars School of Massage Therapy