Anne Tshibwaya

Customer-focused professional with experience assisting the public, answering questions, providing information, processing payments, and resolving concerns in busy environments. Skilled in reception, telephone and email communication, cash handling, records, and administrative follow-up. Calm, reliable, adaptable, and quick to learn. Fluent in French with intermediate English.

School Supervisor - Centre de services scolaire des Portages-de-l'Outaouais

(2025-02)

• Welcome, inform, and guide students, families, and staff in a busy public-facing environment.
• Respond calmly to questions and unexpected situations, apply procedures, and prepare incident reports.
• Coordinate with teachers and management while handling sensitive information professionally.

Substitute Early Childhood Educator - CPE de l'Erabliere

(2022-07 - 2025-02)

• Communicated clearly with families and colleagues, answered questions, and provided daily follow-up.
• Managed records, organized information, and balanced several priorities while maintaining confidentiality.
• Prepared materials and maintained a safe, organized, and welcoming environment.

Server - St-Hubert

(2022-05 - 2022-06)

• Welcomed customers, explained menu options, took accurate orders, and supported customer satisfaction.
• Coordinated requests efficiently and maintained courteous service during busy periods.

Cashier - Grace Market

(2019-11 - 2021-08)

• Assisted customers, answered product questions, and processed cash, debit, and credit payments accurately.
• Supported product organization, restocking, and a clean, welcoming sales area.

Secretary and Welcome Coordinator - Youth Ministry, Ottawa Francophone SDA Church

(2024-02)

Volunteer Experience

• Welcome and direct participants, coordinate communications, prepare documents, and follow up on requests.
• Prepare meeting agendas, attendance lists, and minutes, and support activity planning.

Volunteer Receptionist - UNIKIN Campus SDA Church

(2018-01 - 2021-07)

Volunteer Experience

• Welcomed visitors, provided general information, answered calls, and accurately relayed messages.
• Supported routine administrative tasks with accuracy, courtesy, and confidentiality.

Honours Bachelor's studies - Communication and French Letters - University of Ottawa (2021-09 - 2023-04)

Studies - Information and Communication Sciences - University of Kinshasa (2019-09 - 2021-06)