Annie Bleau

Performs data entry and updates in various information databases, including data, tables, statistics, reports, surveys, and various administrative documents in employee training files. Designs and revises updates to various documents, including letters, minutes, and training development estimates. Carries out administrative follow-ups (written and verbal) with various internal and external stakeholders in the context of file processing.

Manages email inboxes, informs various stakeholders (workers, employers, and employer associations), and acts as a resource person to provide answers to questions related to policies, rules, and procedures governing training activities. Participates in the preparation, drafting, and improvement of work tools, methods, and procedures for delivering client services. Participates in working committees of the vocational training department where expertise is required.

Administrative Technician - Commission de la construction du Québec

(2007-01 - 2026-01)

Performs data entry and updates in various information databases, including data, tables, statistics, reports, surveys, and various administrative documents in employee training files. Designs and revises updates to various documents, including letters, minutes, and training development estimates. Carries out administrative follow-ups (written and verbal) with various internal and external stakeholders in the context of file processing.

Manages email inboxes, informs various stakeholders (workers, employers, and employer associations), and acts as a resource person to provide answers to questions related to policies, rules, and procedures governing training activities. Participates in the preparation, drafting, and improvement of work tools, methods, and procedures for delivering client services. Participates in working committees of the vocational training department where expertise is required.

Health Insurance and Insurability Agent - Commission de la construction du Québec

Processes administrative and legal documents, conducts research to determine the value and consistency of information, including consultation with stakeholders or external reference tools to establish eligibility. Processes files or coordinates file handling with various stakeholders to complete transactions. Conducts second-level analysis and processes administrative, medical, dental, and legal documents; performs research to determine the value and consistency of information.

Analyzes eligibility and the right to readmission to the Plan. Collects and validates the necessary information and supporting documents for file processing from applicants or their representatives. Communicates with internal and external clients to convey information, explains decisions rendered, and informs of the provisions of the various laws, regulations, and programs administered.

Prepares statistical and file processing follow-up reports. Determines and proceeds with the recording, calculation, modification, and deletion of data in insurance databases for client files. Communicates required changes when needed and ensures overall file compliance.

Disability Insurance Agent - Commission de la construction du Québec

• File analysis and follow-up
• Communication with insured individuals and their respective physicians

Financial Services Representative - Banque De montréal

(2004-01 - 2007-12)

• Identify client issues and refer them to the appropriate resource
• Follow up on certain complex files
• Manage the central agenda
• Serve clients with respect and courtesy
• Use of the following systems: Outlook, Excel, Word, Lotus

Manager - LE GROUPE ALDO/DIVISION SPRING - Galeries d'Anjou

(2002-01 - 2004-12)

• Recruitment, hiring, and training of a team of 25 people for the store opening
• Implementation of the backstore organization
• Development of an agenda for store administration
• Product knowledge and customer service meetings with employees
• Training, evaluation, and promotion of employees
• Development of meetings and motivation programs
• Visual presentation
• Warehouse management
• Administration of operating costs

Diploma of Vocational Studies - Institutional Cooking - ÉCOLE HÔTELIÈRE DE LAVAL (1997-01 - 1998-12)

High School Diploma - ÉCOLE SECONDAIRE LEPRÉLUDE (1996-12)