Anu Anuoluwapo

Cybersecurity graduate with professional experience across banking, government, telecommunications, and operations, with a strong foundation in governance, risk, compliance, security controls, and information security. Experienced applying KYC, AML, internal controls, confidentiality requirements, privacy standards, and established policies in regulated environments. Hands-on cybersecurity training in SIEM monitoring, incident response, vulnerability assessment, cloud security, network security, and security hardening.

Familiar with NIST CSF, CIS Controls, PCI DSS, MITRE ATT&CK, Microsoft Azure security technologies, and business continuity concepts. Strong analytical, documentation, problem-solving, and stakeholder communication skills.

Business Client Consultant - CANADA REVENUE AGENCY - Moncton, NB

(2021-10 - 2024-03)

Applied government policies, privacy requirements, compliance standards, and operational controls when managing sensitive taxpayer and financial information.

• Investigated complex account issues, analyzed information, identified discrepancies, and determined appropriate resolutions within established procedures.
• Maintained accurate documentation supporting accountability, traceability, compliance, and follow-up.
• Applied policies and procedures when reviewing GST/HST, payroll, assessments, and government program accounts.
• Escalated complex or higher-risk issues to appropriate teams and documented actions and outcomes.
• Protected confidential personal and financial information while maintaining strict privacy and information-handling requirements.
• Collaborated with internal stakeholders to resolve issues and ensure consistent application of policies.

Customer Service Consultant - ROGERS COMMUNICATIONS - Moncton, NB

(2018-11 - 2021-10)

Applied privacy, authentication, security, and escalation procedures when handling customer accounts and sensitive information.

• Investigated technical and service issues and performed troubleshooting and root-cause analysis to determine appropriate corrective actions.
• Documented incidents, troubleshooting activities, resolutions, and escalations accurately.
• Collaborated with technical and operational teams to resolve complex issues and improve service processes.
• Participated in change initiatives and process improvements designed to improve service delivery.
• Achieved a 90% customer satisfaction score in a high-volume service environment.

Logistics Specialist - CAVENDISH FARMS - Moncton, NB

(2020-12 - 2021-04)

Monitored operational processes, documentation, and transactions to identify discrepancies and process inefficiencies.

• Maintained accurate records supporting operational controls and business decisions.
• Collaborated with internal teams and vendors to resolve operational issues and workflow risks.
• Contributed to process improvements that reduced processing time by 15%.

Branch Operations & Funds Movement Associate / Teller & Funds Transfer Officer - UNITED BANK FOR AFRICA (UBA) - Ibadan, Nigeria

Applied KYC, AML, internal control, authorization, and banking compliance procedures when processing customer accounts and financial transactions.

• Verified customer and transaction information in accordance with KYC and risk-control requirements.
• Handled confidential customer and financial information while maintaining strict privacy and information-handling standards.
• Reviewed transactions, investigated discrepancies, and escalated exceptions or potential compliance issues according to established procedures.
• Maintained accurate records and supporting documentation to ensure traceability, accountability, and audit readiness.
• Followed authorization and segregation-of-duties controls when processing financial transactions and funds movements.
• Contributed to the migration of more than 10,000 customer accounts to Finacle 7.0, supporting data accuracy and operational controls.
• Contributed to process improvements that reduced cheque-processing time by 35% while maintaining required controls.

Diploma in Information Technology – Cybersecurity - Cybersecurity - Canada (2026)

Diploma in Supply Chain & Logistics - Supply Chain & Logistics - Eastern College, Moncton, NB (2021)