Martone Rondina

Highly skilled and vigilant information security professional with 10 years of experience in the Information Security industry. Motivated to maintain client satisfaction and contribute to the success of the organization. With proven ability to analyze, scrutinize and enhance security frameworks and procedures and provide the best outcome for both the customer and organization.

Production Team Leader - Arvin Sango Canada, Inc. - London, ON

(2025-09)

Oversees a team on the manufacturing floor ensuring safety, quality, and efficiency to meet production targets.

• Motivated and coached team members to ensure collaboration in their tasks and manage workloads.
• Tracked output, monitor KPIs, maintained efficient workflow to ensure that shipping requirements are met.
• Inspected products per quality standards to identify defects early on to reduce costs in repairs and scraps.
• Strictly enforced adherence to safety protocols, standard work instructions and SOPs, and all other company policies and procedures.
• Analyzed inefficiencies through continuous improvement audits and suggested improvements, new processes and best practices.
• Guided team members in training and upskilling to ensure they are ready to be the next leaders in the organization.

Welding Machine / Stamping Operator - FIO Automotive Canada - Stratford, ON

(2023-01 - 2025-09)

Responsible for fabricating various automotive body parts while following a standardized work instructions within the suggested timeframe. Also, ensuring that the immediate workplace and equipment are safe and ready to use.

• Performed start-up checks, red part checks to ensure that the machine is running in order and document all results.
• Operated previously set-up machines such as welding machines, and stamping presses to manufacture component and subcomponent parts.
• Checked initial parts for any irregularities and defects to prevent any further maintenance on the line.
• Troubleshot minor issues within the production line and HMI panels.
• Completed process checks including restocking and hourly quality confirmation.

Controls and Compliance Specialist - Concentrix - Cebu City, Philippines

(2013-08 - 2022-12)

Responsible for ensuring the organization's Information Security standards are up to date, in compliance with the ISO framework, and adhered to spear-heading audits for certifications or per client requirements.

• Led the organization's compliance to internal, external, and regulatory and client specific requirements.
• Guided and coached colleagues with their career advancement initiatives.
• Collaborated with the management team in risk programs such as business continuity management, process improvements and risk assessments and analysis.
• Ensured that audit findings and action plans, and internal controls are monitored and adhered to.
• Handled inquiries on risk management and compliance programs internally and with clients.
• Analyzed and monitored risk trends such as phishing emails and call on client's end.

Customer & Technical Support Representative - Concentrix - Cebu City, Philippines

(2011-09 - 2013-08)

Responsible for providing assistance, information, and technical support to customers regarding the organization's products or services. Answering inquiries, resolving issues – technical, billing or new products, and ensuring customer satisfaction through effective communication and problem-solving.

• Greeted customers in a courteous, warm and professional manner using agreed upon procedures.
• Handled inbound and outbound calls with professional support to resolve high-speed internet, landline, TV, application issues. While utilizing the provided resources and performed the appropriate troubleshooting to either resolve the problem or dispatch a technician on-site.
• Provided top-tier customer service to customers ensuring they understand the solutions we are working to provide, understand next steps, and feel that their issues have been cared for.
• Provided outbound call support to customers for follow through, reminders or to confirm that the issues reported were resolved.
• Delivered expert customer experiences while meeting the organization's efficiency targets.

Bachelor of Science - Business Administration - Cebu Institute of Technology-University