Anu Kaur

Dedicated and customer-focused professional with strong experience in quality assurance and customer service. Skilled in maintaining high-quality standards, resolving customer concerns efficiently, and ensuring customer satisfaction through effective communication and problem-solving. Proven ability to work collaboratively in fast-paced environments, identify process improvements, and deliver exceptional service while meeting organizational goals.

Committed to building positive customer relationships and contributing to continuous quality improvement.

Quality Department - Berger Precision Ltd - Brampton

(2025-10)

• Conducted detailed inspections on high-precision milled and machined components made from steel, aluminum, and brass.
• Inspected different types of ready-to-assemble parts following quality standards.
• Performed dimensional checks using calipers, micrometers, height gauges, depth gauges, and thread gauges.
• Used Keyence measurement systems for high-accuracy inspection of complex parts.
• Checked parts for surface finish, defects, dimensions, and overall compliance before approval.
• Documented inspection results and reported any non-conforming parts to the appropriate team.
• Contributed to continuous improvement by identifying recurring issues and suggesting corrective actions.

Assistant Shift Lead - MINI SO ( Devonshire Mall ) - Windsor, ON

(2024-08 - 2025-08)

• Resolved billing discrepancies and client account issues by coordinating with internal departments to deliver timely resolutions within strict daily deadlines.
• Analyzed transaction records and account documentation to identify errors, determine corrective actions, and prevent recurrence through root cause escalation.
• Led cross-functional team briefings and coordinated multiple departments simultaneously to drive dispute resolution and maintain operational efficiency.
• Maintained clear, concise documentation of all files, actions, and outcomes—ensuring traceable records for management review and audit compliance.
• Managed high volumes of concurrent files under changing priorities, demonstrating strong organizational discipline in high-pressure situations.

Team Member / Supervisor - Popeyes - Windsor, ON

(2022-10 - 2023-09)

• Delivered exceptional customer service by resolving complex inquiries promptly, maintaining professionalism at every stakeholder touchpoint.
• Supervised shift operations and coordinated team efforts across concurrent administrative tasks under tight deadlines to ensure consistent service quality.
• Managed daily cash reconciliation and maintained detailed administrative records including shift logs and operational reports with strict accuracy.
• Trained new team members on service standards and procedures; identified process inefficiencies and drove improvements to enhance operational performance and satisfaction at every customer touchpoint.

Bachelor of Arts - Punjab University (2012 - 2015)