Director, Marketing Intelligence & Performance October 2017 - Dec 2022
WS Marketing Agency Calgary, AB
- Led a cross-functional team of data analysts and developers in the planning, building and maintenance of measurement systems, dashboards and reporting for 25+ client campaigns.
- Designed a scalable and systematic strategic framework and workflow processes rooted in audience research, user journey KPI/mapping, and feedback loops/testing that made it easier to identify opportunities and optimize for growth, increasing ROI on avg. by 10-15%.
- Reduced operational costs by 40%, through internal process evaluation and optimization (e.g. developed dynamic tools to replace resource intensive tasks), consolidation of technology stack and implementing new SaaS solutions.
- Instrumental in building a dedicated data team, infrastructure and data governance policy.
- Optimized the manual data reconciliation process of 20+ programmatic and traditional advertising vendors across all clients using Python, Google Sheets and Looker Studio.
- Reduced manual workload by and increased speed to insights by 85%, by designing and deploying a fully automated ETL pipeline that captured user event data from Act-on and Salesforce Marketing Cloud using Google Apps Script, Python and Google BigQuery SQL.
- Designed a scalable Google Analytics and Tag Manager measurement framework that reduced dashboard build and reporting turnaround times by 97%, while expanding analysis capabilities.
- Helped contribute to creating a positive and fun work culture by gamifying the workplace through custom built fantasy pools. Grew employee participation to over 90%.
Account Planner/Strategist January 2015 - September 2017
CULT Creative Calgary, AB
- Led stakeholder analysis and market research for 12+ client projects.
- Developed and presented marketing plans and go-to-market strategies for clients, leading to incremental revenues of $1.1M.
- Managed cross-functional teams in the UX design and development of 3 major website overhauls and 2 new builds, all of which were delivered on schedule and within budget.
IT Solutions Consultant October 2013 - September 2014
CDIT Toronto, ON
- Coordinated the planning and implementation of customized Kofax workflow automation solutions for multiple Fortune 500 companies in the financial sector.
- Developed and launched a growth marketing strategy that increased lead generation by 150%.
Territory Manager September 2009 - January 2011
Charton Hobbs Calgary, AB
- Managed 125+ accounts throughout Alberta, in the sales of premium liquor and wine brands.
- Grew territorial distribution by over 30% by developing a custom CRM tool which helped identify high growth opportunities.
Team Lead, Manufacturing Technologist II September 2007- July 2009
QSV Biologics Edmonton, AB
- Led teams of up to 8 technicians in the time-sensitive, upstream fermentation process of biopharmaceutical products. Oversaw the completion of 4 API’s with 0% loss and incidents.
