Anusha Reddy Pannala

Results-oriented and customer-focused Retail Professional with over 3 years of progressive experience in store operations, team leadership, and customer service within fast-paced retail environments. Promoted to Senior Sales Associate for strong leadership and operational performance. Experienced in supervising daily operations, staff training, inventory management, merchandising, cash handling, lottery sales, age verification, and delivering exceptional service to approximately 400 customers daily.

Committed to maintaining high store standards, supporting sales growth, and fostering a positive team environment.

Senior Sales Associate - 7 Eleven Convenience Store - Calgary, AB, Canada

(2023-01)

• Delivered exceptional customer service to approximately 400+ customers daily, creating a welcoming shopping experience while consistently maintaining customer satisfaction ratings above 95%.
• Promoted from Sales Associate to Senior Sales Associate within 18 months in recognition of strong leadership, operational excellence, and customer-focused performance.
• Served as the acting shift leads during management absences by supervising staff, assigning daily responsibilities, resolving customer concerns, and ensuring efficient store operations.
• Trained, coached, and mentored new team members on customer service standards, POS operations, store procedures, and sales techniques, reducing onboarding time by 20% and improving checkout accuracy by 15%.
• Processed cash, debit, credit, gift card, and lottery transactions while accurately reconciling daily sales of $5,000–$8,000 with 100% accuracy.
• Verified customer identification for age-restricted products, ensuring compliance with provincial regulations and company policies regarding responsible sales.
• Assisted with inventory management, receiving shipments, merchandising, stock rotation, shelf replenishment, and cycle counts, contributing to a 10% reduction in inventory shrinkage.
• Supported the execution of promotional campaigns, seasonal displays, and product launches, helping increase in-store sales by 12% during peak periods.
• Maintain a clean, organized, and safety-compliant sales floor, stockroom, and checkout area to ensure an efficient shopping environment.
• Assisted management in achieving sales and operational goals by monitoring store performance, supporting daily priorities, and promoting featured products through effective upselling.
• Fostered a collaborative and positive team environment through coaching, recognition, and effective communication, contributing to improved staff engagement and retention.
• Ensured compliance with company policies, cash-handling procedures, health and safety standards, and operational best practices in a fast-paced retail environment.

Crew Member - McDonald's - Calgary, AB, Canada

(2022-12 - 2023-03)

• Greeted customers, took orders, and handled transactions at the front counter and drive-thru.
• Prepared food and beverages according to McDonald's standards and quality guidelines.
• Maintained the cleanliness of dining and kitchen areas throughout shifts.
• Worked as part of a team to ensure quick and friendly service during busy hours.

Master's - Civil Engineering - Project Management - University of Calgary (2022-08 - 2024-04)

Bachelor's - Civil Engineering - Jawaharlal Nehru Technological University (2017-08 - 2021-04)