Anushka Anderson
BSc Honours., CHRMP., CPTM.
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About
Key personality traits: Orderly, precise, detail-oriented, results-driven, tech savvy, AI-driven Human Capital solutions adept.
Key competencies: relationship building, research, data analysis and presentation, policy development, compliance, change management, conflict resolution.
Key attributes: Resourceful cross-industry HR Professional with more than a decade of field experience.
Experienced with HRMIS: Orange HRM, Bamboohr, HR Plus, Power Apps, Sharepoint, Appscript, etc.
Experience
Human Resources Administrator/Senior HR Generalist - UJAM/CHEC
(2024)
Primary Generalist responsibilities
- Handling of high volumes of staff request/queries including but not limited to, staff loans/credit facilitations, job letters, confirmation letters, NHT Contributions, etc.
- Solve technical employee relations concerns
- Prepare and implement employee hand book and manuals crucial to the efficiency of HR and administrative operations
- Talent Acquisition (large scale)
- Develop, implement, enforce policies & guidelines and oversee employee engagement
- Observation of third party chaired disciplinary hearings
- Processing of staff benefits enrolment and termination: Group health, life and pension
- Leave management.
- Payroll monthly/frntly including contractors
- Conduct timely payroll reports
- Serve as a trusted HR adviser to executives, managers and employees on organizational, workforce and employee matters.
- Approving/verifying employee request for systems related accesses via the use of JIRA software
- Maintenance of confidential staff records (leave data, personnel files, medical, etc.)
- Project planning and execution
- Report on HR Operations team metrics
- Awards of Recognition: HR Overachiever, Email Communication, HR Administrator - Most Improved and Most Impressive Research Skills.
Group Human Resources Manager - MGCo.
(2021 - 2024)
Primary Generalist responsibilities
- Responsible for end-to-end HR and administrative management, including high-volume recruitment, employee training and development, policy enforcement, disciplinary actions, terminations, payroll processing, performance appraisals, and confidential record maintenance.
- Oversees daily office operations, facilities, security, logistics, fleet management, and administrative staff.
- Manages group health, life, and pension enrollments,
- Designs and publishes employment ads,
- Coordinates logistics and delivery services,
- and reports directly to the Vice President.
Marketing and Business Development - New Energy Generation Ltd
(2020 - 2021)
Primary Administrative responsibilities
- Review sales historical/forecast and make strategic recommendations to CEO
- Maintain daily service level agreement via managing day-to-day Call Centre Operations ongoing sales training, marketing expansion, etc. (min. 5 Hrs, 7 Dys/Wk)
- Coach Call Centre Managers (on a consultative basis) about delivering performance appraisals, implementing PIPs, employee relations, etc.
- Provide targeted training to staff on customer service and delivery teams
- Provide recruiting services (S/A)
- Develop marketing plans, project management, meeting deadlines, etc.
- Handle unique or escalated customer issues
- Report to Chief Executive Officer day-to-day
Customer Care Team Manager/Trainer - HGS (Cigna Health Benefits)
(2015 - 2018)
- Support to Team Leads and led three teams of 15 representatives on a healthcare based line of business (L.O.B.)
- Received three (3) consecutive awards for Team Manager of the Quarter.
- Major responsibilities involved innovating & implementing new concepts to help make our (international) client more competitive,
- Payroll processing,
- Employee record keeping
- Handling confidential information/data
- Enforce new policies or reinforce old policies in accordance with Health Insurance Portability Act (HIPA)
- Other supportive job functions
- Report to Production Operations Manager
Team Manager and Recruiting Champion - Xerox Services (Amazon Chat, .com & .uk)
(2012 - 2015)
- Support to Team Leads and led three teams of 15 representatives on a healthcare based line of business (L.O.B.)
- Received three (3) consecutive awards for Team Manager of the Quarter.
- Major responsibilities involved innovating & implementing new concepts to help make our (international) client more competitive,
- Other duties S/A
- Report to Production Operations Manager
Education
Master in Business Administration/Master of Laws - Corporate & Commercial Law
Bachelor of Science - Business Administration - University of the Commonwealth Caribbean
Bsc.
- Business Studies (Deferred) - University of the West Indies, Mona (2012 - 2014)
CXC/C-SEC Subjects; CAPE/0-Levels - Nine (9) CXC/C-SEC Subjects: Grade I (Math, English A, E.D.P.M.); Grade II (English B, Physics, Visual Art); Grade III (Accounts, Chemistry, History). CAPE/0-Le - Ardenne High School
