Aref Sleiman

Results-driven professional with experience in IT, project management, customer service, and the banking sector. Proven ability to support technical systems, coordinate projects, and deliver excellent client service in fast-paced, high-compliance environments. Strong understanding of financial operations and business processes, with a reputation for problem-solving, attention to detail, and effective collaboration with clients and cross-functional teams.

Fraud Prevention Analyst - TD Canada Trust

(2025-07)

• Monitor and investigate suspicious financial transactions to prevent fraud and financial loss.
• Analyze account activity using internal systems and data tools.
• Collaborate with internal teams to resolve risk-related cases.

Information Technology Solutions Specialist - NextPath Consulting

(2021 - 2025-04)

• Led technology and process improvement initiatives for enterprise clients.
• Created sales pipelines and completed cold outreach to C level executives.
• Delivered documentation, training, and stakeholder presentations.

Assistant Team Manager - BMO Bank of Montreal

(2024-06 - 2025-02)

• Supervised daily operations and supported performance targets.
• Coached team members on compliance, sales, and service standards.

Training Coach - BMO Bank of Montreal

(2023-12 - 2024-06)

• Delivered onboarding and technical training for new employees.
• Developed learning materials and performance assessments.

Support Specialist - BMO Bank of Montreal

(2023-02 - 2023-12)

• Provided operational and technical support to frontline staff.
• Treated escalation calls and compensation requests.

Credit Cards Associate - BMO Bank of Montreal

(2022-02 - 2023-02)

• Handled credit card servicing, disputes, and account management.
• Ensured adherence to banking policies and customer service standards.

Multiple Roles - BMO Bank of Montreal

(2022-02 - 2025-02)

Sales Representative - Globe Car & Truck Rentals

(2016-10 - 2019-07)

• Managed vehicle rentals and customer accounts.
• Generated sales through upselling and service excellence.

Bachelor of Commerce - Business Technology Management - Concordia University (2019-01 - 2023-08)

Diploma of College Studies - Vanier College (2015-09 - 2018-12)