Keiretsu Forum Canada | Toronto, ON
Director of Operations | Mar. 2023 – Present
Operations Manager | Mar. 2021 – Mar. 2023
- Strategically planned and executed 85+ hybrid, virtual, and in-person events, achieving a 25% increase in successful investments and a 30% boost in event-driven lead generation.
- Collaborated with cross-functional teams and high-profile stakeholders, including high-net-worth individuals, CEOs, and government officials, to deliver seamless event execution and exceed client satisfaction expectations.
- Developed data-driven event strategies aligned with business objectives, driving a 20% growth in the sales pipeline and improving campaign engagement.
- Negotiated sponsorships and coordinated conference participation, enhancing brand visibility and fostering strong partnerships with industry leaders.
- Designed and implemented client appreciation initiatives, including personalized gifts and curated experiences, strengthening relationships with high-profile stakeholders and ensuring brand consistency.
- Managed event budgets with a focus on cost efficiency and delivering exceptional attendee experiences.
- Created compelling event marketing materials and directed digital marketing campaigns, contributing to a 250% increase in social media followers and improved audience engagement.
- Leveraged advanced CRM tools (Salesforce, Dealum) and event platforms to manage registrations, track
ROI, and enhance attendee engagement.
- Streamlined event planning processes by implementing templates and automation tools, reducing preparation time by 25%.
- Utilized SQL, Salesforce, and analytics tools to compile reports on KPIs, event ROI, and audience engagement, providing actionable insights that refined strategies and drove measurable improvements.
- Directed and managed digital marketing campaigns, driving a 250% increase in follower growth and enhancing audience outreach.
- Enhanced online presence through the creation and maintenance of event-focused websites using Wix and WordPress.
Royal Bank of Canada | Toronto, ON
Client Advisor | Aug. 2019 – Feb. 2020
- Enhanced customer experiences, achieving a 95% satisfaction rating by efficiently handling banking transactions and building strong client relationships.
- Identified clients’ needs proactively, collaborating with Financial Advisors, Investment Retirement
Planners, and Mortgage Specialists to create personalized plans and increase client retention.
- Educated clients on RBC’s online banking services, contributing to a rise in digital service adoption.
- Developed a strong foundation in banking through RBC’s training program, including financial products, client service practices, and problem-solving.
- Resolved issues in coordination with Branch Managers and supervisors, increasing customer satisfaction.
Dentalpoint Dental Clinic | Toronto, ON
Marketing Director | Nov. 2016 – Jun. 2019
- Developed and executed a comprehensive marketing plan for the clinic’s launch, creating promotional materials and driving online appointment bookings.
- Trained staff on patient management software (Dentrix and AbelDent), improving operational efficiency.
- Designed and developed the clinic’s website, increasing online appointment bookings.
- Maintained social media platforms (Instagram, Facebook, Google Business) and the clinic website,
boosting patient engagement and inquiries.
- Expanded the clinic’s client base from inception to over 2,000 patients through effective digital marketing strategies.
City of Toronto | Toronto, ON
Summer Student | Summers 2016 – 2018
- Streamlined tracking and reporting of employee work orders, budget allocations, and building inventories using SAP enterprise resource planning software.
- Prepared and updated Health and Safety and Employee Contract binders, ensuring compliance and reducing audit time.
- Organized and conducted training sessions for the Excellence Toronto initiative, enhancing staff performance.
- Coordinated with vendors and contractors, achieving a reduction in equipment downtime and maintenance costs.
- Acted as a liaison between Facilities Management and Parks, Forestry, and Recreation departments,
simplifying the permit application process.
City of Toronto | Toronto, ON
Councillor’s Aide | Oct. 2017 – Apr. 2018
- Prepared and distributed communications within the ward, increasing community engagement.
- Provided administrative support by managing calendars, scheduling meetings, and responding to inquiries, improving office efficiency.
- Updated constituent management software, enhancing data accuracy and outreach.
- Fostered positive relationships with community members and stakeholders, increasing participation.
- Organized community events and meetings, leading to a 33% increase in attendance.
