Aron Olley

Experienced and driven Aftersales Manager with over 20 years in the HGV industry, including 5 years of senior leadership as an Operations Manager overseeing two depots. Recognised for leading high-performing teams, driving operational excellence, and delivering strong financial results in aftersales environments. NEBOSH General and Fire qualified, with a solid grounding in health, safety, and compliance.

Adept at managing budgets, streamlining branch operations, and cultivating stakeholder relationships. Proven track record of achieving KPIs and maintaining customer satisfaction across service, parts, and warranty operations.

Operations Manager - Bartech Marine Engineering - MTU and MAN Dealerships Off highway - Colchester and Aberdeen

(2020-01)

Operations Manager across two depots Colchester and Aberdeen

• Lead after sales operations across two high-performing depots, managing service, parts, and warranty departments
• Directly oversee depot managers, workshop controllers, and parts supervisors – team of 50+ staff
• Develop and manage annual budgets, forecasting, and cost control; consistently achieve revenue and profit targets
• Implement strategies to improve service efficiency, first-time fix rates, and customer satisfaction
• Drive compliance with all health and safety legislation; NEBOSH-qualified safety lead for both sites
• Manage recruitment, training, performance management, and staff development
• Oversee audit readiness and ensure adherence to OEM and ISO 9001 14001 45001 company standards
• Lead on all grievance, disciplinary, and support HR-related matters across both sites
• Collaborate closely with directors, OEM reps, and key multi fleet clients offshore and land based within the UK.

Workshop Manager - Motus Truck and Van Colchester Mercedes Truck and Van Dealership - Colchester

(2015-12 - 2020-01)

• Managed daily operations of HGV service department, delivering high-quality repairs and customer service
• Liaised with parts, warranty, and front-of-house teams to ensure a seamless customer journey
• Introduced new service processes that improved workshop throughput and reduced downtime
• Provided training and mentoring to junior technicians and admin staff
• Maintained compliance with DVSA and company maintenance protocols

HGV Technician - S&B Commercials Formally - Orwell truck and Van - Colchester

(2003 - 2015)

Heavy goods vehicle technician trained from leaving school at Suffolk College on day release. Progressed with good qualifications and values to learn and grow within the automotive industry. Worldwide qualifications in the automotive industry. Carried out Roadside call out for 10 years on a fortnightly rotation across multiple sites and breakdown locations across Colchester Ipswich and Chelmsford areas.

NVQ Level 2 and Level 3 - Heavy Vehicle - Suffolk College

ILM 5 - Leadership and Management