Arpan Khattra

Highly motivated and customer-focused Customer Experience Associate with a commitment to delivering exceptional service and building strong relationships. Skilled in understanding and addressing customer success in meeting targets and contributing positively to team dynamics. Eager to learn, adaptable, and driven to succeed in a purpose-driven and inclusive environment.

Sales Consultant at Honda (2024-06 – Present)

• Conducted test drives to showcase vehicle features and performance.
• Maintained customer satisfaction by providing prompt, reliable service.
• Developed relationships with potential buyers through phone calls and emails.
• Assisted customers in making informed decisions about the cars they were interested in purchasing.
• Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
• Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
• Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
• Maintained high referrals and consistent repeat business due to first-rate customer service standards.

Sales Manager at BELL MOBILITY (2022-05 – Present)

• Built and maintained strong customer relationships, fostering loyalty and repeat business through personalized interactions and attentive support.
• Proactively identified and capitalized on sales opportunities by promoting mobile products and services to customers, contributing to the achievement of branch targets.
• Thrived in a target-driven environment, consistently meeting and exceeding sales quotas while maintaining a positive and collaborative team-oriented approach.
• Leveraged strong communication and interpersonal skills to engage with customers in a professional, friendly, and efficient manner, earning high praise for service excellence.
• Assisted in developing promotional campaigns for product launches or special events.

Server at IHOP (2022-01 – 2022-05)

• Demonstrated strong communication skills by effectively taking and relaying orders, answering questions about the menu, and providing recommendations based on individual preferences.
• Stayed informed about daily specials, new menu items, promotions.
• Maintained records of transactions made during shift as required by law or company policy.
• Developed problem-solving skills by addressing and resolving customer concerns or complaints with empathy and professionalism.

High School Diploma – GB INTERNATIONAL (2020-06)

Business Administration, Accounting And Finance – NorQuest College